Amazon Transcribe makes it easy for developers to add speech-to-text capability to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy.
Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for media assets to create a fully searchable archive. You can use Amazon Transcribe Medical to add medical speech to text capabilities to clinical documentation applications.
Amazon Transcribe automatically adds punctuation and formatting so that the output closely matches the quality of manual transcription at a fraction of the time and expense.
You can process audio in batch or in near real-time. Using a secure connection, you can send a live audio stream to the service, and receive a stream of text in response.
Amazon Transcribe returns a timestamp for each word, so that you can easily find a word or phrase in the original recording or add subtitles to video.
You can add new words to the base vocabulary to generate more accurate transcriptions for domain-specific words and phrases like product names, technical terminology, or names of individuals.
You can specify a list of words to remove from transcripts. For example, you can specify a list of profane or offensive words and Amazon Transcribe removes them from transcripts automatically.
Recognize Multiple Speakers
Speaker changes are automatically recognized and attributed in the text to capture scenarios like telephone calls, meetings, and television shows accurately.
Contact centers can submit a single audio file to Amazon Transcribe, and the service will identify produce a single transcript annotated by channel labels automatically.
Automatic Content Redaction
When instructed, Amazon Transcribe can identify and redact sensitive personally identifiable information (PII) from the supported language transcripts. This allows contact centers to easily review and share the transcripts for customer experience insight and agent training.