Agent Productivity and Empowerment

Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one
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Boost agent productivity and customer satisfaction

Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities within a unified workspace. Automatically determine a customer's issue, provide contextual customer information, recommend personalized and accurate next best actions for faster resolution, and summarize the conversation for agents within seconds after a contact ends. With Amazon Connect, agents have everything they need at their fingertips to provide personalized service to their customers.

Benefits

Use generative AI to provide your agents with the right insights and information to assist customers, while prioritizing and routing issues for efficient follow-up.
Provide agents with a unified workspace that is easy and less stressful for new agents to learn, while giving experienced agents everything they need to continuously improve the customer experience they provide.
With pay-as-you-go pricing, you can toggle features on or off with a click of a button to optimize your agent experience and only pay for what you use.

Amazon Connect Agent Workspace

Provide agents with a unified workspace to accept a call, chat, email, SMS, or task, and have all the right information and recommended next actions in one place.

Customers stories

  • Kentucky Transportation Cabinet

    Discover how KYTC is transforming their customer experience by boosting agent productivity using artificial intelligence (AI).

    Watch the presentation »

    read the case study »

  • Orbit

    Hear how Orbit reduced average handle time by 15% with Amazon Connect's agent productivity capabilities.

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  • DISH

    Learn how DISH migrated and scaled with Amazon Connect to transform their customer and agent experience.

    Watch the presentation »

  • Esure

    Learn how esure provides agents with real-time access to information to help them serve customer needs faster.

    Read the case study »