AWS provides financial services institutions across banking, payments, capital markets, and insurance the secure, resilient global cloud infrastructure and services they need to differentiate themselves today and adapt to the needs of tomorrow. Amazon Lex helps deliver sophisticated and natural conversational experiences as financial intuitions optimize customer service delivery models to meet rapidly changing customer behaviors and expectations.
Amazon Lex for Financial Services offers pre-built solutions for your use case, to enable exceptional customer experience without compromising on operational efficiency. With the pre-built chatbots, you can automate customer service interactions such as credit card payment, mortgage loan applications, portfolio status, and account updates. The pre-built bots are configured with intents, sample utterances, slot types for financial service use cases and are integrated with Amazon Connect contact flows so you can enable more experiences, faster.