General

What is VMware Cloud on AWS?

VMware Cloud on AWS brings VMware’s enterprise-class SDDC software to the AWS Cloud with optimized access to native AWS services. Powered by VMware Cloud Foundation, VMware Cloud on AWS integrates VMware's compute, storage and network virtualization products (VMware vSphere, VMware vSAN and VMware NSX) along with VMware vCenter Server management, optimized to run on dedicated, elastic, bare-metal AWS infrastructure.

Why should I use VMware Cloud on AWS?

VMware Cloud on AWS provides you consistent and interoperable infrastructure and services between VMware-based datacenters and the AWS cloud, which minimizes the complexity and associated risks of managing diverse environments. VMware Cloud on AWS offers native access to AWS services and innovation that extends the value of enterprise applications over their lifecycle.

Where is VMware Cloud on AWS available today?

The service is newly available in the following regions: AWS Europe (Stockholm), AWS US East (Northern Virginia), AWS US East (Ohio), AWS US West (Northern California), AWS US West (Oregon), AWS Canada (Central), AWS Europe (Frankfurt), AWS Europe (Ireland), AWS Europe (London), AWS Europe (Paris), AWS Asia Pacific (Singapore), AWS Asia Pacific (Sydney), AWS Asia Pacific (Tokyo), AWS Asia Pacific (Mumbai) Region, AWS South America (Sao Paulo), AWS Asia Pacific (Seoul), and AWS GovCloud (US West).

Can workloads running in a VMware Cloud on AWS instance integrate with AWS services?

Yes. VMware Cloud on AWS SDDC is directly connected to customer’s VPC using Elastic Network Interface(ENI) and therefore has access to AWS services. Virtual machine workloads can access public API endpoints for AWS services such as AWS Lambda, Amazon Simple Queue Service (SQS), Amazon S3 and Elastic Load Balancing, as well as private resources in the customer's Amazon VPC such as Amazon EC2, and data and analytics services such as Amazon RDS, Amazon DynamoDB, Amazon Kinesis and Amazon Redshift. Customers can also now enjoy Amazon Elastic File System (EFS) for fully managed file service to scale the file-based storage automatically to petabyte scale with high availability and durability across multiple Availability Zones (AZs) and the newest generation of VPC Endpoints designed to access AWS services while keeping all the traffic within the AWS network.

How do I get started with VMware Cloud on AWS?

With a new purchase agreement in place, customers can now buy VMware Cloud on AWS directly through AWS and AWS Partner Network (APN) Partners in the AWS Solution Provider Program. This allows customers the flexibility to purchase VMware Cloud on AWS either through AWS or VMware, or the AWS Solution Provider or VMware VPN Solution Provider of their choice. Through our partnership, customers can use additional services like Amazon RDS for VMware, AWS Outposts for VMware (available in the second half of 2019), and new Amazon EC2 R5 Instance types.

Can I use my existing VMware licenses when using VMware Cloud on AWS?

You can leverage your existing VMware software investments to secure additional discounts for your VMware Cloud on AWS hybrid environment as part of VMware’s Hybrid Loyalty Program.

Can I use my existing Windows Server licenses in VMware Cloud on AWS?

Yes. Please consult your Microsoft Product Terms for more details and any restrictions.

What is single host SDDC starter configuration?

Single host SDDC starter configuration is a time-bound offering for customers to kickstart their VMware Cloud on AWS on-demand hybrid experience at a low, predictable price. Service life for the single host SDDC is limited to 30-day intervals only. This new consumption option is designed for customers who want to prove the value of VMware Cloud on AWS in their environment before scaling to 3+ host configurations for production environments.

What compliance certifications has VMware Cloud on AWS achieved?

VMware Cloud on AWS has been independently verified to comply with ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, and HIPAA. VMware Cloud on AWS also complies with the General Data Protection Regulation (GDPR). For more information about VMware Cloud on AWS and GDPR compliance visit here.

How is VMware Cloud on AWS deployed?

VMware Cloud on AWS infrastructure runs on dedicated, single tenant hosts provided by AWS in a single account. Each host is equivalent to an Amazon EC2 I3.metal instance (2 sockets with 18 cores per socket, 512 GiB RAM, and 15.2 TB Raw SSD storage). Each host is capable of running many VMware Virtual Machines (tens to hundreds depending on their compute, memory and storage requirements). Clusters can range from a minimum 3 hosts up to a maximum of 16 hosts per cluster. A single VMware vCenter server is deployed per SDDC environment.

What version of VMware vSphere do I need in my on-premises environment?

With vSphere 6.0 or later running in your on-premises environment, you can move workloads to and from VMware Cloud on AWS by doing cold migration of VMs. No conversion or modification is necessary. In order to take advantage of “Hybrid Linked Mode” for single pane of glass management between your on-premises environment and VMware Cloud on AWS, you must have VMware vSphere 6.5 or later.

How do I manage resources on VMware Cloud on AWS?

You can use the same management tools you use today. A vCenter Server instance is deployed as part of every VMware Cloud on AWS SDDC. You may connect to this vCenter Server instance to manage their VMware Cloud on AWS clusters. A VMware Cloud Web Console is provided which allows for common tasks such as the add/remove hosts, configure firewalls and other basic networking settings. It is important to note that tools that require plug-ins or extensive vSphere permissions may not function properly in VMware Cloud on AWS. VMware Cloud on AWS uses a least privilege security model in which you (and therefore their tools) do not have full administrative access.

Can I manage both my existing data center VMware vSphere VMs and my VMware Cloud on AWS instances in a single view?

You will need vSphere version 6.5 and vCenter Server 6.5 or later running in your data center to use vCenter Hybrid Linked Mode for single pane of glass management of resources on-premises and in the cloud. If you do not have VMware vSphere 6.5 or later running in your on-premises environment, you will need to run multiple vCenter instances to manage your environment: one vCenter instance on-premises and one vCenter instance in VMware Cloud on AWS.

Can I migrate existing vSphere VMs to my VMware Cloud on AWS deployment?

Yes. There are multiple ways to migrate existing vSphere VMs to VMware Cloud on AWS. You can perform of a live migration of vSphere VMs via a vMotion or by leveraging VMware Hybrid Cloud Extension (HCX).

Compute

What are the hardware specifications for VMware Cloud on AWS hosts?

The VMware Cloud on AWS minimum standard cluster configuration contains 3 hosts. Each host is an Amazon EC2 I3.metal instance. These hosts have dual 2.3 GHz CPUs (custom-built Intel Xeon Processor E5-2686 v4 CPU package) with 18 cores per socket (36 cores total), 512 GiB RAM, and 15.2 TB Raw NVMe storage.

Will VMware Cloud on AWS be running on a “nested” ESXi architecture?

No. ESXi runs directly on ‘bare metal’ without the use of nested virtualization, while still participating in Amazon VPC networking.

Is the underlying EC2 infrastructure hosting ESXi dedicated to each customer or is it a shared, multi-tenant infrastructure?

VMware Cloud on AWS infrastructure runs on dedicated, single-tenant bare metal infrastructure for each customer.

Can I scale the hosts in my VMware Cloud on AWS cluster?

Yes, additional hosts can be added to a VMware Cloud on AWS cluster using the VMware Cloud Portal user interface or programmatically via the VMware Cloud API.

Can I increase or decrease the size of my cluster after I provision an SDDC on VMware Cloud on AWS?

Yes, you can add and/or remove hosts on-demand as long as the minimum cluster size is 3 hosts.

What is the maximum supported clusters size in VMware Cloud on AWS?

The maximum cluster size is 16 ESXi hosts.

Can I use the vCenter Server in my SDDC to manage my on-premises ESXi hosts?

Yes, with Hybrid Linked Mode, you can connect your vCenter Server running in VMware Cloud on AWS to your on-premises vCenter server to get a single inventory view of both your cloud and on-premises resources.

 

Storage

What storage options are available for VMware Cloud on AWS?

VMware Cloud on AWS includes VMware’s vSAN storage technology that provides a single name space shared datastore (vSAN datastore) for VM storage. Each SDDC cluster will utilize an “all flash” vSAN storage solution built on NVMe backed instance storage that offers high performance, and low latency.

Recently announced in preview, VMware vSAN can also utilize Amazon Elastic Block Store (Amazon EBS) with VMware Cloud on AWS running on new Amazon EC2 R5.metal instances to augment existing SDDC for storage-dense environments. Storage per host ranges from 15 to 35 TB in increments of 5 TB. User chooses amount of storage desired and used on all hosts within the cluster. R5.metal clusters can be added to an existing SDDC with at least one existing provisioned cluster.

Can I use any hybrid storage (Flash + Spinning Disk)?

We currently do not offer a hybrid storage solution. All hosts are equipped with NVME Storage.

Can I expand my storage without adding additional hosts?

You will have to add additional hosts to increase your storage capacity.

Can I use Amazon Elastic Block Store (EBS) volumes as vSphere datastores?

Recently announced in preview, VMware vSAN can also utilize Amazon Elastic Block Store (Amazon EBS) with VMware Cloud on AWS running on new Amazon EC2 R5.metal instances to augment existing SDDC for storage-dense environments. Storage per host ranges from 15 to 35 TB in increments of 5 TB. User chooses amount of storage desired and used on all hosts within the cluster. R5.metal clusters can be added to an existing SDDC with at least one existing provisioned cluster.

Can I use AWS Elastic File System (EFS) volumes as vSphere datastores?

Customers cannot mount EFS volumes as ESXi datastores, but can mount EFS volumes to Linux VMs.

Will I be able to use VMware’s Storage Policy Based Management (SPBM) to provision and manage storage for virtual machine applications?

Yes. You have the flexibility to create specific policies catering to your application needs, including RAID levels, checksum, object space reservation, and IOPS limit. You can apply these policies at the individual vdisk level, or you can choose the default vSAN Datastore policy for simplicity.

What Data Protection/Backup solutions are available for VMware Cloud on AWS?

Data protection solutions based on VMware’s vStorage API for Data Protection (VADP) framework are being certified by partners now.

Is data encrypted on vSAN storage?

Yes, data is encrypted at rest for each NVMe flash device backing the vSAN datastore in each host.

How does data at rest encryption work in VMware Cloud on AWS?

Starting now, customer data at rest will be natively encrypted by vSAN. vSAN will use AWS Key Management Service (KMS) to generate the Customer Master Key (CMK). While CMK is acquired from AWS, two additional keys are generated by vSAN. Those keys are an intermediate key, referred as Key Encryption Key (KEK) and Disk Encryption Key (DEK).

The CMK wraps the KEK and the KEK in turn wraps the DEK. The CMK never leaves AWS control, encryption and decryption of the KEK is offered via an standard AWS API call.

One CMK and one KEK is required per cluster and one DEK for every disk in the cluster.

What provisions are available to rotate the keys?

Customers have the option to change the KEK (Key Encryption Key) either through vSAN API or through the vSphere UI. This process is called rekey. Note, shallow rekey doesn’t change the Disk Encryption Key (DEK) or the CMK (Customer Master Key).

Changing the DEK and CMK is not supported. In rare situations, if there is a need to change the DEK or CMK, users have the option to set up a new cluster with new CMK and can Storage vMotion the data from existing cluster.

Can I turn on or turn off vSAN Encryption selectively?

Similar to D&C (Deduplication & Compression), vSAN encryption at rest cannot be turned on or off for individual clusters; it is a cluster-wide setting that is always on by default when cluster is provisioned in the SDDC.

What is expected of the clusters set up in prior releases with encryption turned off?

All existing clusters in M4 will be migrated to M5. As part of migration, encryption shall be turned on for all existing clusters. All new clusters will be provisioned with encryption turned on by default.

Are there other options for customers to bring their own keys?

The Customer Master Key is sourced from AWS Key Management Service and this is the only option available.

Network

How are VMware Cloud on AWS SDDCs connected to my on-premises environment?

When you deploy an SDDC using VMware Cloud on AWS, it is configured with two networks: a management network and a compute network. The management network handles network traffic for the SDDC hosts, vCenter Server, NSX Manager, and other management functions. The compute network handles network traffic for your workload VMs. Two VMware NSX edge devices serve as gateways for the VMware virtualized networking environment. The management gateway (MGW) connects the SDDC management infrastructure to your on-premises environment. The compute gateway (CGW) provides connectivity for all workload virtual machines. Traffic can be directed to your on-premises environment using a L3 VPN connection or to your AWS VPC via an Elastic Network Interface (ENI).

Will I be able to move an Elastic IP (EIP) from a VM in VMware Cloud on AWS to a standard Amazon EC2 instance and back again?

No. EIPs are reserved and associated from the VMware Cloud on AWS account and routed to the NSX Edge Gateway.

What network bandwidth will be available to the ESXi hosts?

ESXi hosts are connected to an AWS VPC via AWS Elastic Networking Adapter (ENA) that support throughput up to 25 Gbps.

Am I required to run NSX in on-premises installations when interacting with VMware Cloud on AWS?

No. Customers are not required to run NSX on-premises in order to interoperate with VMware Cloud on AWS. VMware Virtual Machines can be cold migrated to VMware Cloud on AWS without any modifications.

How do I connect to the vCenter Server in my SDDC on VMware Cloud on AWS?

By default, there is no external access to the vCenter Server system in your SDDC on VMware Cloud on AWS. Open access to your vCenter Server system by:

  • Configuring a firewall rule to allow access to the vCenter Server system.
  • Configuring an IPsec VPN between your on-premises data center and your SDDC
 
Does HCX support NSX-T SDDCs?
HCX supports all capabilities in both NSX-v and NSX-T SDDCs.
NSX-T SDDCs also support the ability to leverage the DX private VIF option for the HCX interconnects. If you are leveraging the internet and would like to shift your HCX interconnects to the private VIF option, please reach out to VMware via support to assist in switching the interconnect configuration.

Stretched Clusters

What is a VMware Cloud on AWS stretched cluster?

A stretched cluster is a deployment model in which two or more VMware Cloud on AWS clusters are part of the same logical cluster but are located in separate Availability Zones.

Can I update a single AZ SDDC to a "Stretched" SDDC?

No. Stretched cluster is a deployment time decision. You cannot upgrade a non-stretched cluster to a stretched cluster.

Can I downgrade a stretched cluster SDDC to a single AZ SDDC?

No. Stretched cluster is a deployment time decision. You cannot downgrade a stretched cluster to a non-stretched cluster.

What is the maximum size I can make a stretched cluster?

The maximum supported size for a stretched cluster is 16 nodes.

Can an SDDC contain both single AZ clusters and stretched clusters?

No. An SDDC can have either single AZ clusters or stretched clusters.

Can I migrate workloads from a single AZ cluster to a stretched cluster?

Yes. You can use all the normal vSphere and Hybrid Cloud Extension (HCX) tools to move workloads between SDDCs.

Can I choose the AZ in which my VMs run?

Yes. When deploying a VM you can choose an ESXi host in the desired AZ. In case of failure, the VM will stay in its original AZ if possible.

Can a stretched cluster span across AWS regions?

No. A stretched cluster spans across 2 AZ's within the same region. If you wish to protect against a regional failure, please use a DR tool such as VMware Site Recovery service.

Is there a performance impact when running VMs in a stretched cluster?

Yes. Because we are performing synchronous writes across two AZ's there is additional overhead in write transactions. This is the case in any stretched cluster implementation.

How many failures can be tolerated in an AZ?

This depends on your Storage Policy Based Management (SPBM) settings. By default, VM's are configured to survive the failure of ALL the hosts in a single AZ without data loss.

What happens when an AZ fails and when it comes back after a failure?

We will automatically re-synch the vSAN datastore. This resync time will depend on how much data you have stored and how long the systems have been segmented.

What is Multi-Cluster support?

Multi-Cluster support is the ability for SDDC administrators to add additional clusters to an existing SDDC. You are able to create multiple clusters in your SDDC and these will share a common set of management VMs and network.

How do I enable multi-cluster support?

Simply select "Add Cluster" from the VMware Cloud on AWS console to add a second cluster to your existing SDDC.

What is the maximum number of clusters supported?

VMware Cloud on AWS supports a maximum of 10 clusters per SDDC. Your organization may have lower "soft" limits set. If you wish to have your limits raised, please contact your customer success team.

Single Host SDDC Starter Configuration

What is the Single Host SDDC offering?

The VMware Cloud on AWS service minimum cluster size is 3 hosts. With the new time-bound Single Host SDDC starter configuration, you can now purchase a single host VMware Cloud on AWS environment with the ability to seamlessly scale the number of hosts up within that time period, while retaining your data. The service life of the Single Host SDDC starter configuration is limited to 30-day intervals. This single host offering applies to customers who want a lower-cost entry point for proving the value of VMware Cloud on AWS in their environments

Where is the Single Host SDDC available today?

The Single host SDDC is available across all the supported regions where VMware Cloud on AWS is available today.

What are the features included in the Single Host SDDC offering?

Features that do not require more than 1 host are included in the Single Host SDDC offering including hybrid operations between on-premises and VMware Cloud on AWS. However, any operations or capabilities that require more than 1 host would not work. For example, High Availability (HA) and Stretched Clusters across two AWS AZ. Due to the nature of single host, the FTT=0, meaning that if your host fails, your data would be lost. VMware does not currently offer patching or upgrades to a Single Host SDDC.

How many Single Host SDDCs can I provision?

You may provision no more than one Single Host SDDC at a time.

Can I run a Single Host SDDC indefinitely?

A Single Host SDDC will be deleted after 30 days. All data on the SDDC will be lost. You may scale-up a Single Host SDDC into a 3+ host SDDC and retain all your data. A 3+ host SDDC is not time bound.

How can I scale up to the standard 3-host service?

You can simply click on the "Scale Up" button to scale up to the 3-host SDDC service.

Can I convert my standard 3-host SDDC into a Single Host SDDC?

No, a Single Host SDDC must be created as a Single Host. You cannot scale down from 3-host SDDC to Single Host SDDC.

What support would I get for this offering?

Single Host SDDC receives the same unlimited 24/7 VMware Global Support Services as well as 24x5 live chat support via the VMware Cloud on AWS console and via vSphere Client.

How is single host SDDC priced?

Single host is available on-demand for $7/node/hour. Please visit the VMware pricing page for the latest information on pricing.

What is the single host SDDC offer?

First time VMware Cloud on AWS customers are eligible for a 20% discount for the first three months (90days) on the $7/node/hour price. The discount offer is valid on single host purchases on or before June 5th, 2019.

How do I take advantage of the single host offer?

You will receive $1,022 worth of VMware Cloud on AWS credits every month for first three months. These credits can be applied towards your bill. These credits expire if not used towards the service within two months of activation.

 

Add-on Capabilities

VMware Site Recovery

What is VMware Site Recovery?

VMware site recovery is an add-on service that is optimized for VMware Cloud on AWS to deliver simple, verifiable protection of critical applications between private data centers and AWS. Please visit VMware Site Recovery website to learn more

Can I use VMware Site Recovery on the Single Host SDDC offering?

Yes, the full set of capabilities of VMware Site Recovery is available for use as an add-on purchase to the Single Host SDDC starter configuration that serves as a low-cost option for you to jump-start your hybrid cloud disaster recovery solution. However, due to the time-bound nature and lower data durability of the Single Host SDDC offering, we recommend that you do not switch to using this as the primary disaster recovery solution for all of your on-premises workloads until you have successfully scaled up the environment to a 3-host SDDC.

Horizon 7 on VMware Cloud on AWS

What is Horizon 7 on VMware Cloud on AWS?

VMware Horizon 7 on VMware Cloud on AWS delivers a seamlessly integrated hybrid cloud for virtual desktops and applications. It combines the enterprise capabilities of VMware’s Software-Defined Data Center, delivered as a service on AWS, with the market leading capabilities of VMware Horizon - for a simple, secure, and scalable solution.

Where can I find more information on Horizon 7 on VMware Cloud on AWS?

You can find overview information on the blog and VMware’s website.

Is Horizon 7 part of VMware Cloud on AWS?

No. Horizon 7 is software that can be deployed by customer on the VMware Cloud on AWS. Ultimately the customer will be responsible for their Horizon 7 infrastructure, even though their SDDC infrastructure will be managed by VMware.

In what regions is Horizon 7 on VMware Cloud on AWS available?

Horizon 7 on VMware Cloud on AWS is available in all the same regions that VMware Cloud on AWS is available.

Support, Accounts, and Billing

Who sells and delivers VMware Cloud on AWS?

AWS, APN Partners or VMware can sell and deliver the service. Billing for the service will be between you and VMware. You will only receive a bill from AWS for services used in a separate AWS account.

Who provides support for VMware Cloud on AWS and do I also need to purchase AWS support?

VMware Cloud on AWS is supported by VMware. However, you can choose to purchase AWS support for the additional services you use.

Will I need an AWS account?

Yes, you will need an active AWS customer account that will be linked to the VMware Cloud on AWS service. If you don’t have an existing AWS customer account, you will be asked to create one as part of the onboarding process. One of the key benefits of this offering is seamless integration with other AWS services such as Amazon S3, Redshift and other Amazon EC2 instances. VMware will bill you for what you use in the VMware Cloud on AWS and separately, AWS will bill you for any other AWS services you use.

What accounts are created during the process?

You will have a minimum of two accounts: a VMware account and an AWS account.

Can I have SDDCs from different regions in a single org?

Yes, an org can contain SDDCs from different regions.

Do I need to access region specific endpoints to access my SDDCs?

No, you use the same endpoints to access the VMware Cloud on AWS APIs and VMware Cloud on AWS Console regardless of the region your SDDCs are in.

Where can I find pricing for a specific region?

You can find out pricing at: https://cloud.vmware.com/vmc-aws/pricing

What is the VMware Cloud on AWS sizing and assessment tool?

You can use the sizing and assessment tool to size your workloads for VMware Cloud on AWS. The tool enables you to size for factors including Storage, Compute, Memory and IOPS in the logic to provide you with the most optimized Server and SDDC recommendation for VMware Cloud on AWS. Once you have completed sizing your workloads, you can calculate your total cost of ownership (TCO) for these workloads and compare it with an on-premises virtual environment. The tool will calculate the number of nodes and clusters required to support your workload to run on a VMware Cloud on AWS SDDC. Try the tool here.

How do I access the VMware Cloud on AWS sizing and assessment tool?

Customers can access the tool without any credentials. However, to complete the TCO, you must register with an email address and use those credentials to log into the tool.

Where can I find pricing for VMware Hybrid Cloud Extension for VMware Cloud on AWS?

VMware HCX is included with all VMware Cloud on AWS SDDC targets.

Microsoft Licensing

General

What are my licensing options for Microsoft software on VMware Cloud on AWS?

On VMware Cloud on AWS, you can choose to run VMs that utilize licenses you have already purchased from Microsoft. For all Microsoft software, customers can bring their own license, subject to Microsoft’s terms.

Customers can also subscribe to VMware’s Microsoft service offering for deploying license included Windows Server VMs, or to a Microsoft partner with a service provider license agreement (SPLA) for qualifying Office 365 products.

What is BYOL?

BYOL, or “bring your own license,” is the process of bringing previously purchased, on-premises licenses to VMware Cloud on AWS.

Do I need active Software Assurance and License Mobility benefits to use my Microsoft licenses in VMware Cloud on AWS?

There are specific BYOL scenarios that do not require Software Assurance or License Mobility benefits. To be eligible, the licenses must be purchased prior to October 1, 2019, or added as a True-Up under an active Enterprise Agreement (EA) that was effective prior to October 1, 2019. In these specific BYOL scenarios, the licenses can only be upgraded to versions that were available prior to October 1, 2019.

What is License Mobility?

License Mobility is a Microsoft Software Assurance benefit that allows you to bring specific product licenses to shared cloud infrastructure, including default (shared) tenant Amazon EC2, and specific, listed dedicated cloud hosting providers that include VMware Cloud on AWS. For additional information on Microsoft License Mobility, please see the License Mobility page on the AWS site.

What is a Microsoft Enterprise Agreement (EA) True-Up?

The True-Up is the yearly evaluation of the qualified licenses you’ve deployed in your EA. Additional details about the EA True-Up process can be found in the Microsoft EA True-Up guide.

After I import my Microsoft media, do I need to activate my media against my own key management server (KMS)?

Yes, when you launch an instance of your own image, your operating system (OS) will prompt you to activate the image against your KMS.

How do I import my own licensed VM into VMware Cloud on AWS?

Customers may migrate their licensed VMs into VMware Cloud on AWS via solutions such as vCenter Hybrid Linked Mode, VMware Hybrid Cloud Extension (HCX), VMware Site Recovery, AWS Snowball, AWS Snowmobile, among others.

I've read in my licensing terms that certain licenses must be used on infrastructure that’s dedicated for my use. How does VMware Cloud on AWS allow me to meet this requirement if I’m using my own licenses?

The ESXi hosts / EC2 bare metal instances provisioned in your VMware Cloud on AWS software defined data center (SDDC) are dedicated for your use. It is important to note that most BYOL scenarios are supported through the use of dedicated infrastructure.

There are specific BYOL scenarios that do not require Software Assurance or License Mobility benefits. To be eligible, the licenses must be purchased prior to October 1, 2019 or added as a True-Up under an active Enterprise Agreement (EA) that was effective prior to October 1, 2019. In these specific BYOL scenarios, the licenses can only be upgraded to versions that were available prior to October 1, 2019.

When you bring products that are licensed at the physical level only (e.g. Windows Server, certain SQL Server licenses), VMware Cloud on AWS provides visibility into physical processor and core counts.

I've read in my licensing terms that a license cannot move to another region or physical machine for at least 90 days unless the reassignment is due to permanent hardware failure or loss. How does VMware Cloud on AWS help me meet this requirement if I’m using my own licenses?

Virtual machines (VMs) cannot leave the confines of a vSphere cluster by default (specific migration instructions are required); however, VMs residing in a VMware Cloud on AWS vSphere cluster are permitted to live migrate between ESXi servers via VMware vMotion, so all ESXi hosts in that cluster must be licensed. Additionally, Elastic Distributed Resource Scheduler (eDRS) should be disabled in clusters requiring these types of licenses, because it automatically adds ESXi hosts when capacity runs low, which can change the number of licenses required for your vSphere cluster unexpectedly.

Can I use Distributed Resource Scheduler (DRS) VM Host affinity must rules to limit which ESXi hosts in a vSphere cluster must be licensed?

No, DRS VM Host affinity must rules are not supported in VMware Cloud on AWS, and cannot be configured - regardless of licensing.

What is dedicated infrastructure?

Dedicated infrastructure provides servers that are physically isolated for use by a single customer. VMware Cloud on AWS is a dedicated infrastructure solution. When you bring existing licenses to VMware Cloud on AWS, you are using hardware that is fully dedicated to your use.

What are my options for bringing development licenses to VMware Cloud on AWS?

VMware Cloud on AWS customers have two options for bringing Microsoft developer products to their SDDC for use on test, development, and non-production workloads.

Microsoft Development Network (MSDN) subscriptions purchased prior to October 1, 2019 are eligible for deployment on VMware Cloud on AWS. Microsoft has made changes to the license terms for MSDN subscriptions purchased/renewed on or after October 1, 2019, and these new terms are effective at subscription renewal.

SQL Server 2019 Developer Edition is available as a free download from Microsoft. Once downloaded from Microsoft, VMware Cloud on AWS customers can bring and install SQL Server 2019 Developer Edition on VMs deployed in their SDDC.


Windows Server

Can I bring my own perpetual Windows Server licenses for use on VMware Cloud on AWS?

Yes, you can bring your own perpetual Windows Server licenses to VMware Cloud on AWS as long as they were purchased prior to October 1, 2019, per Microsoft’s announcement. If the licenses were purchased on or after October 1, 2019, Microsoft explicitly prohibits bringing these licenses to VMware Cloud on AWS or AWS under their new standard licensing terms.

Can I bring my own subscription Windows Server licenses for use on VMware Cloud on AWS?

Windows Server subscription licenses are less common than perpetual licenses. If the Windows Server subscription licenses were purchased prior to October 1, 2019, they are eligible for deployment on VMware Cloud on AWS; however, Microsoft has made changes to the standard license terms for subscriptions purchased/renewed on or after October 1, 2019, and these new terms are effective at subscription renewal. Microsoft’s new standard license terms for Windows Server subscriptions prohibit use on VMware Cloud on AWS and AWS.

How do I determine the number of licenses of Windows Server to bring?

If you want to deploy Windows Server VMs in a vSphere cluster, then all ESXi hosts must be licensed. If your licenses are measured in CPU cores, then all physical CPU cores in each ESXi host / EC2 bare metal instance in the cluster must be licensed. Hyperthreading is not applicable to Windows Server licensing, though hyperthreading is disabled for the ESXi hosts deployed in VMware Cloud on AWS.

Instance Types

Number of CPU Cores per host / Windows Server Core licenses required

i3.metal

36

r5.metal

48

What if I need more Windows Server licenses for my VMware Cloud on AWS software defined data center (SDDC)?

VMware has negotiated a service provider license agreement (SPLA) with Microsoft and has announced their add-on subscription service in this blog post.

Do I need to have Software Assurance on Windows Server on VMware Cloud on AWS?

No, you do not need to have Software Assurance (SA) in all cases. Windows Server licenses can be brought to VMware Cloud on AWS if the licenses were purchased prior to October 1, 2019, or added as a True-Up under an active Enterprise Agreement (EA) that was effective prior to October 1, 2019. In these specific BYOL scenarios, the licenses can only be upgraded to versions that were available prior to October 1, 2019.

Can I use License Mobility with Windows Server?

You can bring your Windows Server licenses to VMware Cloud on AWS as described above. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance does not apply to Windows Server.

Can I upgrade my Windows Server virtual machine (VM) to a newer version?

Yes, you can upgrade your Windows Server VMs to newer versions released prior to October 1, 2019 (Windows Server 2019 and earlier) if your licensing terms permit it; however, please review carefully before doing so as this may revoke your rights to bring your license to VMware Cloud on AWS per Microsoft’s new terms.

Does VMware Cloud on AWS offer compatibility for legacy versions of the Windows operating system, such as Windows Server 2003?

Yes - please see VMware’s Guest OS Compatibility Guide for additional details.

 

SQL Server

Can I bring my own SQL Server licenses for use on VMware Cloud on AWS?

Yes, you can bring your own SQL Server licenses to AWS.

SQL Server licenses with active Software Assurance
You can bring your SQL Server licenses with active Software Assurance to VMware Cloud on AWS.

SQL Server licenses without active Software Assurance SQL Server licenses without Software Assurance can be deployed in VMware Cloud on AWS if the licenses were purchased prior to October 1, 2019, or added as a True-Up under an active Enterprise Agreement (EA) that was effective prior to October 1, 2019. In these specific BYOL scenarios, the licenses can only be upgraded to versions that were available prior to October 1, 2019.

Can I use License Mobility with SQL Server in VMware Cloud on AWS?

You can bring your SQL Server licenses to VMware Cloud on AWS as described above. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance applies to shared cloud infrastructure, such as default (shared) tenant Amazon EC2, and specific, listed dedicated cloud infrastructure solutions such as VMware Cloud on AWS.

Do I have to pay for SQL Server passive failover?

There are various factors to consider when licensing passive failover for SQL Server. The information below pertains only to the SQL Server licenses and not the Windows Server licenses. In all cases, you must license Windows Server. For more information on SQL Server and failover server scenarios, visit the Microsoft SQL Server licensing guide.

• Bringing existing licenses to VMware Cloud on AWS
Customers bringing SQL Server versions 2014-2017 to VMware Cloud on AWS with Software Assurance are not required to license SQL Server on passive failover instances. Under existing Microsoft Product Terms language, versions prior to 2014 would require that the customer license the passive failover instances. Customers in this situation are encouraged to inquire with Microsoft about accepting current language which grants passive failover. SQL Server 2019 with Software Assurance is not granted the passive failover right when bringing the license to VMware Cloud on AWS.

How do I know how many SQL Server Enterprise physical CPU core licenses to bring?

If you are licensing SQL Server Enterprise by physical CPU core, the number of licenses required varies based on the instance type, the version of SQL Server Enterprise, and the Microsoft licensing model you choose. Hyperthreading is disabled for all VMware Cloud on AWS EC2 instance types, so the number of licenses required will not change.

To assist you with your licensing calculations under the Microsoft Product Terms, we provide a table here that shows the number of virtual representations of hardware threads based on instance type.

Instance Types

Virtual Representation of Hardware Threads
(same as physical)

i3.metal

36

r5.metal

48

VMware Cloud on AWS provides you with the number of physical cores installed on the dedicated bare metal host. Using this information, you can calculate the number of SQL Server Enterprise physical CPU core licenses that you need to bring. For additional information, we recommend referencing Microsoft documentation, such as the SQL Server 2017 Licensing Guide, which can be found in the SQL Server Licensing Portal.

How do I know how many SQL Server virtual CPU core licenses to bring?

If you are licensing SQL Server Standard or Enterprise by virtual CPU (vCPU) core, the number of licenses required varies based on the number of vCPUs allocated to the virtual machine (VM), the version of SQL Server, and the Microsoft licensing model you choose.

Can SQL Server 2019 Developer Edition be used on VMware Cloud on AWS?

Yes. SQL Server 2019 Developer Edition is available as a free download from Microsoft. SQL Server 2019 Developer Edition is eligible for use in non production, development, and test workloads. Once downloaded from Microsoft, customers can bring and install SQL Server 2019 Developer Edition on VMs deployed in your VMware Cloud on AWS software defined data center (SDDC).

Are SQL Server client access licenses (CALs) required on VMware Cloud on AWS?

Customers bringing their own SQL Server licenses to VMware Cloud on AWS through bring your own licenses (BYOL) will continue to follow the licensing rules they have in place on premises. If the customer purchased SQL Server under the Server/CAL model, they will still require CALs to meet Microsoft licensing requirements, but these CALs would remain on-premises and enable end user access to SQL Server running on a VM deployed in your VMware Cloud on AWS software defined data center (SDDC).

 

Visual Studio / Microsoft Developer Network (MSDN)

Can I bring my own MSDN licenses to VMware Cloud on AWS?

MSDN subscriptions purchased prior to October 1, 2019 are eligible for deployment on VMware Cloud on AWS; however, Microsoft has made changes to the license terms for MSDN subscriptions purchased/renewed after October 1, 2019, and these new terms are effective at subscription renewal. Microsoft’s new, standard license terms for MSDN prohibit bringing these licenses to VMware Cloud on AWS or AWS.

Can I buy MSDN from AWS?

No, AWS does not sell MSDN licenses.

Can I use License Mobility with MSDN?

You can bring your MSDN licenses to VMware Cloud on AWS as described above. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance does not apply to MSDN.

Windows Client (7, 8, 10, et cetera)

Can I bring my own Windows Client licenses for use on VMware Cloud on AWS?
Yes, you can bring your own Windows Client licenses for use on VMware Cloud on AWS. Per Microsoft terms, you will require Software Assurance (SA) and/or Virtual Desktop Access (VDA) at SA renewal in order to utilize the Windows client operating systems such as Windows 10 on VMware Cloud on AWS.


Can I use License Mobility with Windows Client?

You can bring your Windows Client licenses to VMware Cloud on AWS as described above, although you may be required to purchase a VDA license from Microsoft at a future Enterprise Agreement (EA) renewal. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance does not apply to Windows Client.

 

Office

Can I bring my own Office 365 (O365) subscription licenses for use on VMware Cloud on AWS?

Office 365 subscriptions purchased prior to October 1, 2019 are eligible for deployment on VMware Cloud on AWS. Microsoft has made changes to the license terms for O365 subscriptions purchased/renewed through Microsoft after October 1, 2019, and these new terms are effective at subscription renewal. Microsoft’s new, standard license terms for O365 prohibit bringing these licenses to VMware Cloud on AWS or AWS. Alternatively, if the Office 365 license is purchased/renewed through an authorized Microsoft partner with a service provider license agreement (SPLA) with favorable terms, you can still bring your license to VMware Cloud on AWS.

Can I bring my own perpetual Office licenses for use on VMware Cloud on AWS?

Yes, you can BYOL Microsoft Office for use on VMware Cloud on AWS if the perpetual licenses were purchased prior to October 1, 2019, or added as a True-Up under an active Enterprise Agreement (EA) that was effective prior to October 1, 2019. In these specific BYOL scenarios, the perpetual licenses can only be upgraded to versions that were available prior to October 1, 2019.

Can I use License Mobility with Microsoft Office?

You can bring your Microsoft Office licenses to VMware Cloud on AWS as described above. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance does not apply to Office.

Other Microsoft Products (Exchange, SharePoint, Lync, et cetera)

Can I bring my own licenses for use on VMware Cloud on AWS?

Yes, we have many customers that have successfully brought in and deployed various Microsoft licenses on VMware Cloud on AWS. These deployments include, but are not limited to, Exchange, SharePoint, Skype for Business, Remote Desktop Services, Office, Dynamics products, BizTalk, and System Center.

Can I use License Mobility with other Microsoft products such as Exchange, SharePoint, Lync, et cetera?

You can bring these licenses to VMware Cloud on AWS as described above. Per Microsoft’s Product Terms, the License Mobility benefit of Software Assurance only applies to shared cloud infrastructure, such as default (shared) tenant Amazon EC2, and specific, listed dedicated cloud hosting providers that include VMware Cloud on AWS.

How can I obtain additional Remote Desktop Services licenses?

Windows Server comes with two Remote Desktop Services (aka: Terminal Services) licenses for administration purposes. If additional Remote Desktop Services licenses are needed, they should be purchased from Microsoft or a Microsoft license reseller.

If you are providing this as a service to a third party (not internal use), then the Service Provider License Agreement (SPLA) could be used to license Remote Desktop Services. Under this model, you would deploy your service on VMware Cloud on AWS and rent remote desktop licenses for your end users on a monthly basis. Information on SPLA can be found here.

Other Considerations

Can I use my own Service Provider License Agreement (SPLA) on VMware Cloud on AWS?

AWS has many customers and partners that utilize their own SPLA for licensing. VMware Cloud on AWS customers can use their own SPLA in scenarios where they are offering software services to third parties. Customers that have a SPLA with Microsoft are governed by the Services Provider Use Rights (SPUR). The SPUR describes exactly how customers can outsource their infrastructure to VMware Cloud on AWS.

Can Microsoft BizSpark licenses be used on VMware Cloud on AWS?

No, at this time new BizSpark licenses cannot be used on VMware Cloud on AWS. We encourage startups to try AWS Activate, with benefits including usage credits, support, training, and more.

Learn more about VMware Cloud on AWS

Click Here >>
Ready to get started?
Sign up
Have more questions?
Contact us