Posted On: Mar 15, 2019
AWS has published a service level agreement (SLA) for Amazon Neptune. We will use commercially reasonable efforts to make Multi-AZ clusters available with a Monthly Uptime Percentage of at least 99.9% during any monthly billing cycle. In the event Neptune does not meet the Service Commitment, you will be eligible to receive a Service Credit as described in the SLA.
Amazon Neptune is a fast, reliable, fully managed graph database service that makes it easy to build and run applications that work with highly connected datasets and supports the popular graph models Property Graph and W3C's RDF.