Posted On: Mar 15, 2019

AWS has published a service level agreement (SLA) for Amazon Neptune. We will use commercially reasonable efforts to make Multi-AZ clusters available with a Monthly Uptime Percentage of at least 99.9% during any monthly billing cycle. In the event Neptune does not meet the Service Commitment, you will be eligible to receive a Service Credit as described in the SLA.

Amazon Neptune is a fast, reliable, fully managed graph database service that makes it easy to build and run applications that work with highly connected datasets and supports the popular graph models Property Graph and W3C's RDF.

This SLA is now available in all regions where Amazon Neptune is available. For more information on AWS regions and services, please visit the AWS global region table. To learn more about Amazon Neptune, please see our product page, developer resources, and documentation.