AWS Systems Manager Explorer now provides a multi-account summary of AWS Support cases

Posted on: Aug 13, 2020

Starting today, AWS Systems Manager Explorer provides a summary of Support cases across your AWS accounts, to help you get better visibility into the operational health of your AWS environment. Systems Manager Explorer is an operations dashboard that provides a view of your operations data across your AWS accounts and Regions, helping you see where you may need to investigate and remediate operational issues. AWS Support provides tools and technology, people, and programs designed to proactively fix issues and help you optimize performance, lower costs, and innovate faster.

With this new feature, you can now use Systems Manager Explorer to view aggregated Support cases by status across multiple accounts or your entire organization. Additionally, you can choose individual cases in the Support case widget for detailed investigation and filter the data, export the results to a comma-separated values (.csv) file, and publish an Amazon Simple Notification Service (Amazon SNS) notification. You can also query the Explorer data directly with the AWS API to create your own customized reports.

This new feature is available in US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), Asia Pacific (Mumbai), Asia Pacific (Hong Kong), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Paris), Middle East (Bahrain), and South America (São Paulo) AWS Regions.

This new feature is available to Business Support and Enterprise Support plan customers. To get started, select Explorer from the Systems Manager left navigation menu. To learn more, visit the documentation on AWS Systems Manager Explorer, or the AWS Systems Manager product page