Posted On: Nov 19, 2020

You can now configure your Amazon Lex chatbot to improve engagement with customers who speak French, Spanish, Italian, or Canadian French. Amazon Lex allows you to create intelligent conversational chatbots that can be used with Amazon Connect to automate high volume interactions without compromising customer experience. Customers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like press 1 for sales, or press 2 for appointments.

The new French, Spanish, Italian and Canadian French languages for chatbots is available in all AWS regions where Amazon Connect is offered, and there is no additional charge to use this feature. To learn more about Amazon Lex or Amazon Connect, visit the Amazon Lex or Amazon Connect website.