Posted On: Sep 2, 2022

Amazon Connect now supports AWS CloudFormation for instance creation. You can now use AWS CloudFormation templates to deploy Amazon Connect instances—along with the rest of your AWS infrastructure—in a secure, efficient, and repeatable way. Additionally, you can use AWS CloudFormation to deploy Amazon Connect instances along with other resources within the instance, including users, quick connects, and contact flows. For more information, see Amazon Connect Resource Type Reference in the AWS CloudFormation User Guide.

AWS CloudFormation support for Amazon Connect instance creation is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.