Posted On: Nov 21, 2022

Amazon Connect Chat now allows you to configure timeouts for chat conversations between a customer and an Amazon Lex chatbot. This enables you to define how long to wait for a response from the customer (e.g. 5 minutes) before the session expires.

This feature is available in all AWS regions where Amazon Connect is offered. Click here to learn more about using adjustable timeouts for Amazon Lex chatbots in Amazon Connect. There are no additional Amazon Connect or Amazon Lex charges to use timeouts. To learn more about Amazon Connect Chat, visit the Amazon Connect website.