Posted On: Feb 20, 2023
Amazon Connect Cases can now be used by Amazon Connect customers in the Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), and Europe (London) AWS regions.
Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations. Agents can follow-up tasks, all without having to build custom applications or integrate with third-party products. Amazon Connect Cases is available in US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), and Europe (London) AWS regions.
To learn more and get started, visit the Amazon Connect Cases webpage and documentation.