Posted On: May 16, 2024

You can now configure rules to automatically create a task, send an email, or generate an Amazon Eventbridge event whenever a Flows and Flow Modules metrics breaches the threshold you define. For example, you can create a rule to assign a task to a contact center administrator whenever the dropped rate (i.e. percentage of contacts that dropped from a flow) for your inbound welcome flow exceeds 10% over a trailing 4 hour window. 

These features are available in all AWS regions where Amazon Connect is available. To learn more about Contact Lens Rules and Amazon Connect, the AWS contact center as a service solution on the cloud, please see the Amazon Connect Administrator Guide or visit the Amazon Connect website.