Category: Industries

Learn more about how MoEngage integrated their customer engagement platform with Amazon Connect, creating a connected customer experience ecosystem. The integration combines MoEngage’s data-driven insights and omnichannel capabilities with Amazon Connect’s AI-native contact center to deliver context-aware interactions across all touchpoints. Organizations gain a 360-degree view of customers, orchestrate connected journeys, and transform reactive customer service into proactive, personalized experiences that drive satisfaction and measurable business outcomes.

In this post, we explore how Seagate Technology, Petrosys Group, and AWS have collaborated to create an integrated technology fusion that transforms how oil and gas exploration companies manage, transport, and analyze their critical data assets. This solution addresses the fundamental challenge of connecting subsurface data to high-performance computing (HPC), dramatically reducing time-to-insight while enabling advanced analytical techniques that were previously impractical.

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

“This is My Offer” marks another milestone year of innovation in 2025, featuring 24 new episodes showcasing diverse AWS Partner solutions across the globe. From new industry solutions in Travel and Hospitality to breakthrough Generative AI offerings, discover how AWS Partners are transforming businesses and driving customer success through innovative cloud solutions.

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.

Viseven’s eWizard platform, built on AWS, addresses the growing challenges in life sciences content management by offering an innovative solution that combines AI-powered capabilities, modular content management, and seamless integration with existing systems to deliver personalized customer experiences at scale. The platform leverages various AWS services, including Amazon Translate, Amazon Comprehend Medical, and Amazon Personalize, to help life sciences organizations streamline their content operations, resulting in improved efficiency, reduced costs, and better customer engagement across global markets.

Digital marketing teams face mounting pressure to deliver content faster while managing operational tasks, limiting their ability to innovate customer experiences. Gradial, an AWS partner, offers a solution by automating the content supply chain, enabling marketers to prioritize strategy and quality. Gradial’s platform leverages generative AI powered by Amazon Nova foundation models to revolutionize content operations for the future.

Artificial intelligence (AI) and Large Language Models (LLMs) are driving efficiency gains across the financial services and banking industry. Aisera’s AI Agent Platform, powered by AWS, is transforming financial services operations through domain-specific LLMs and AI agents. Learn how Aisera’s domain-specific LLMs and AI agents help customers achieve efficiency gains and improve customer service delivery through multi-agent collaboration.

Life sciences organizations invest significantly in real-world data (RWD), yet face persistent challenges in turning these investments into actionable insights. Panalgo’s IHD Cloud platform on AWS addresses these challenges by deploying advanced analytics capabilities directly within customers’ secure environments. Through this approach, organizations have reduced analysis time from months to days while maintaining strict data security and regulatory compliance standards.