Category: Industries

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.

Viseven’s eWizard platform, built on AWS, addresses the growing challenges in life sciences content management by offering an innovative solution that combines AI-powered capabilities, modular content management, and seamless integration with existing systems to deliver personalized customer experiences at scale. The platform leverages various AWS services, including Amazon Translate, Amazon Comprehend Medical, and Amazon Personalize, to help life sciences organizations streamline their content operations, resulting in improved efficiency, reduced costs, and better customer engagement across global markets.

Digital marketing teams face mounting pressure to deliver content faster while managing operational tasks, limiting their ability to innovate customer experiences. Gradial, an AWS partner, offers a solution by automating the content supply chain, enabling marketers to prioritize strategy and quality. Gradial’s platform leverages generative AI powered by Amazon Nova foundation models to revolutionize content operations for the future.

Artificial intelligence (AI) and Large Language Models (LLMs) are driving efficiency gains across the financial services and banking industry. Aisera’s AI Agent Platform, powered by AWS, is transforming financial services operations through domain-specific LLMs and AI agents. Learn how Aisera’s domain-specific LLMs and AI agents help customers achieve efficiency gains and improve customer service delivery through multi-agent collaboration.

Life sciences organizations invest significantly in real-world data (RWD), yet face persistent challenges in turning these investments into actionable insights. Panalgo’s IHD Cloud platform on AWS addresses these challenges by deploying advanced analytics capabilities directly within customers’ secure environments. Through this approach, organizations have reduced analysis time from months to days while maintaining strict data security and regulatory compliance standards.

Learn how Moneythor’s solution on AWS lowers customer acquisition cost and increases customer engagement through personalization and gamification in financial services by leveraging Amazon EKS, Amazon RDS and Amazon Bedrock.

Effective aftermarket management can boost revenue, profitability, and customer loyalty for equipment manufacturers. Syncron’s Service Lifecycle Management platform addresses challenges like siloed operations and high costs by consolidating aftermarket activities on AWS. This unified approach aligns decision-making, enhances agility, and enables data-driven insights across departments. The platform offers instant data access, analytics capabilities, and the ability to create custom data products, transforming raw data into actionable intelligence that drives efficiency and profitability in aftermarket operations.

In today’s rapidly changing digital landscape, brands face challenges in delivering consistent personalized customer engagement across multiple communication channels. Discover how the integration between MoEngage’s platform, a leader in marketing analytics and journey orchestration with AWS Communication Developer Services (CDS) enables brands to create seamless and consistent customer experiences through personalized messaging.

Transitioning to I/O-Optimized storage mode for Amazon Aurora has proven to be a game-changer for Very Good Security (VGS), leading to substantial cost savings without any negative repercussions. In this blog post, learn the steps VGS took to identify the right database candidate, transition to Amazon Aurora I/O-Optimized storage and review the result after the transition.