Tag: artificial-intelligence

This post explores an innovative application of large language models (LLMs) to automate the process of customer review analysis. LLMs are a type of foundation model (FM) that have been pre-trained on vast amounts of text data. This post discusses how LLMs can be accessed through Amazon Bedrock to build a generative AI solution that automatically summarizes key information, recognizes the customer sentiment, and generates actionable insights from customer reviews. This method shows significant promise in saving human analysts time while producing high-quality results. We examine the approach in detail, provide examples, highlight key benefits and limitations, and discuss future opportunities for more advanced product review summarization through generative AI.

In this post, we explore using the Anthropic Claude 3 on Amazon Bedrock large language model (LLM). Amazon Bedrock provides access to several LLMs, such as Anthropic Claude 3, which can be used to generate semi-structured data relevant to the healthcare industry. This can be particularly useful for creating various healthcare-related forms, such as patient intake forms, insurance claim forms, or medical history questionnaires.

Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and extract insights directly from the content in digital as well as scanned PDF documents in your enterprise data sources without needing to extract the text first. Customers across industries such as finance, insurance, healthcare life sciences, and more need […]

The post describes how you can overcome the challenges of retaining data ownership and preserving data privacy while using LLMs by deploying Protopia AI’s Stained Glass Transform to protect your data. Protopia AI has partnered with AWS to deliver the critical component of data protection and ownership for secure and efficient enterprise adoption of generative AI. This post outlines the solution and demonstrates how it can be used in AWS for popular enterprise use cases like Retrieval Augmented Generation (RAG) and with state-of-the-art LLMs like Llama 2.

In 2019, Amazon co-founded the climate pledge. The pledge’s goal is to achieve net zero carbon by 2040. This is 10 years earlier than the Paris agreement outlines. Companies who sign up are committed to regular reporting, carbon elimination, and credible offsets. At the time of this writing, 377 companies have signed the climate pledge, […]

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]

Every company, regardless of its size, wants to deliver the best products and services to its customers. To achieve this, companies want to understand industry trends and customer behavior, and optimize internal processes and data analyses on a routine basis. This is a crucial component of a company’s success. A very prominent part of the […]

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. For customers who process millions of documents, this is a critical aspect for the end-user experience and a top digital transformation […]

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. These documents contain critical information that are key to making decisions on time in order to maintain the highest levels of customer satisfaction, faster customer onboarding, and lower […]