AWS Machine Learning Blog

Category: Retail

Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud

Customers expect personalized contact center experiences. They want easy access to customer support and quick resolution of their issues. Delighting callers with a quick and easy interaction remains central to the customer experience (CX) strategy for support organizations. Enterprises often deploy omni-channel contact centers so that they can provide simple mechanisms for their customers to […]

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How Daniel Wellington’s customer service department saved 99% on translation costs with Amazon Translate

This post is co-authored by Lezgin Bakircioglu, Innovation and Security Manager at Daniel Wellington. In their own words, “Daniel Wellington (DW) is a Swedish fashion brand founded in 2011. Since its inception, it has sold over 11 million watches and established itself as one of the fastest-growing and most coveted brands in the industry.” In […]

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