SiT! Support Incident Tracker by TurnKey Linux

Sold by: TurnKey Linux

SiT! Support Incident Tracker! is a help desk web application that helps track technical support requests, contacts, sites, support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and flags incidents that stray outside them.


Customer Rating

Latest Version

Base Operating System
Linux/Unix, Debian 7.2 (Wheezy)

Delivery Method
32-bit Amazon Machine Image (AMI) (Learn more)

Support

AWS Services Required
Amazon EC2, Amazon EBS

Highlights
  • It just works: designed for ease of use with sleek web management interface. Built and pre-tested by a community of experts.
  • Backup and migration: smart software saves changes to files, databases and package management to encrypted storage which servers can be automatically restored from.
  • Secure and easy to maintain: auto-updated daily with latest security patches.

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Product Description

SiT! Support Incident Tracker! is a help desk web application that helps track technical support requests, contacts, sites, support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and flags incidents that stray outside them.

Product Details

Version: 13.0*
Available on AWS Marketplace Since: 12/07/2012
Note: Always ensure your operating system is current for your needs.

Usage Instructions

**Accessing the software**

Default web application = http://<public-ip>

Web shell access: https://<public-ip>:12320 Webmin control panel: https://<public-ip>:12321 Database control panel: https://<public-ip>:12322

The database control panel is only available for apps with a database

Expect a browser warning regarding unsafe HTTPS encryption. This is unavoidable with the use of auto generated self-signed SSL certificates.

**First Use**

Create an EC2 instance with 1-Click, or optionally, using the EC2 console, then follow these instructions to configure the software for first use:

1. SSH to the public IP of the instance using username root and your key
pair the instance was created with.

Alternatively, browse to http://<public-ip> for information regarding
other OS-level access options.

2. The Turnkey initialization process should automatically start; Follow
the on-screen instructions to configure the software.

For more info visit: http://www.turnkeylinux.org/

Support Details

SiT! Support Incident Tracker by TurnKey Linux
Forum support is available.

AWS Infrastructure

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Learn more

Refund Policy

This application is offered free of charge.

End User License Agreement

You will have an opportunity to review your order before launching or being charged.
Pricing Details
For region
EC2 charges for Micro instances are free for up to 750 hours a month if you qualify for the AWS Free Tier. See details.
Hourly Fees
Total hourly fees will vary by instance type and EC2 region.
EBS Magnetic volumes
You are charged once a month for both the space and performance that you reserve. Please visit the EBS pricing for more details.

Assumes On-Demand EC2 pricing
Learn about instance types 

Data Transfer Fees not included
Learn more about Data Transfer Fees 

For lower prices you can utilize:
Reserved Instances 
Spot Instances 
See all Pricing Details 
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