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Visual IVR for Amazon Connect

By: Latest Version: VIVR4AC 5.2.0
Windows
Windows

Visual IVR for Amazon Connect

Product Overview

What's Included

Note: Always ensure your operating system is current for your needs.

This product includes both of the software packages described below:

Visual IVR for Amazon Connect

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USAN's Visual IVR for Amazon Connect provides customers the personalized experience they expect on their mobile devices. The solution adds omnichannel functionality to your Amazon Connect contact flow in order to boost self-service adoption rates and improve customer satisfaction.

What It Is:
Visual IVR for Amazon Connect is a customer self-service solution that has an out-of-the-box integration to Amazon's cloud contact center platform, Amazon Connect. This mobile engagement solution transforms your contact flow into a full digital self-service experience.

What It Does:
Visual IVR for Amazon Connect recreates your IVR experience as an optical, mobile application. It extends IVR menus, prompts, flows and rules in a graphical format, offering another choice in the way customers interact with your business.

How It Helps:
The core business value of Visual IVR for Amazon Connect is making things easier for your customers. It also lifts the load on your live staff. With Visual IVR for Amazon Connect, many of the interactions that are perceived as just too hard for an IVR become easy, reducing the need to live transfer to agents.

Amazon EC2 running Microsoft Windows Server is a fast and dependable environment for deploying applications using the Microsoft Web Platform. Amazon EC2 enables you to run any compatible Windows-based solution on AWS' high-performance, reliable, cost-effective, cloud computing platform. Common Windows use cases include Enterprise Windows-based application hosting, website and web-service hosting, data processing, media transcoding, distributed testing, ASP.NET application hosting, and any other application requiring Windows software.

Version

VIVR4AC 5.2.0

By

Operating System

Windows, Windows Server 2012 R2 w/SQL Express 2014 Current

Fulfillment Methods

  • Amazon Machine Image

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