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Visual IVR for Amazon Connect

14 Day Free Trial Available - USAN's Visual IVR for Amazon Connect provides customers the personalized experience they expect on their mobile devices. The solution adds omnichannel functionality to your Amazon Connect contact flow in order to boost self-service adoption rates and improve customer satisfaction. What It Is: Visual IVR for Amazon Connect is a customer self-service solution that has an out-of-the-box integration to Amazon's cloud contact center platform, Amazon Connect. This mobile engagement solution transforms your contact flow into a full digital self-service experience. What It Does: Visual IVR for... Read more


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    Latest Version

    VIVR4AC 5.2.0



    Delivery Method

    64-bit Amazon Machine Image (AMI) (Read more)



    AWS Services Required

    Amazon EC2, Amazon EBS


    Highlights

    • Improved Customer Experience - provides convenient support with an improved way to navigate phone support options.
    • Easy deployment and integration using Amazon standard tools.
    • Increased Call Containment - richer interaction capabilities and improved usability means customers will enjoy the self-service experience and will "zero out" to an agent much less frequently.

    Product Details

    • Version: VIVR4AC 5.2.0
    • Available on AWS Marketplace Since: 10/12/2017
    • Note: Always ensure your operating system is current for your needs.

    What's Included

    This product includes both of the software packages described below:

    Visual IVR for Amazon Connect

    USAN's Visual IVR for Amazon Connect provides customers the personalized experience they expect on their mobile devices. The solution adds omnichannel functionality to your Amazon Connect contact flow in order to boost self-service adoption rates and improve customer satisfaction.

    What It Is:
    Visual IVR for Amazon Connect is a customer self-service solution that has an out-of-the-box integration to Amazon's cloud contact center platform, Amazon Connect. This mobile engagement solution transforms your contact flow into a full digital self-service experience.

    What It Does:
    Visual IVR for Amazon Connect recreates your IVR experience as an optical, mobile application. It extends IVR menus, prompts, flows and rules in a graphical format, offering another choice in the way customers interact with your business.

    How It Helps:
    The core business value of Visual IVR for Amazon Connect is making things easier for your customers. It also lifts the load on your live staff. With Visual IVR for Amazon Connect, many of the interactions that are perceived as just too hard for an IVR become easy, reducing the need to live transfer to agents.

    Resources

    Usage Instructions

    After logging into your instance with your Administrator account, you can access the management console locally at https://vivr.m4.local/M4/StrategyConsole ...

    Read more

    Support Details

    Visual IVR for Amazon Connect

    Support is provided through a user community forum staffed by USAN operational and development support specialists.

    http://www.usan.com/aws/support-policy

    AWS Infrastructure

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Learn more

    Refund Policy

    We provide a free trial period, but do not offer refunds. You can cancel at any time.

    End User License Agreement

    By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA).

    Continue

    You will have an opportunity to review your order before launching or being charged.

    Pricing Information

    Use the Region dropdown selector to see software and infrastructure pricing information for the chosen AWS region.

    For Region

    Free Trial
    Try one instance of this product for 14 days. There will be no hourly softwar... Read More
    Additional Taxes May Apply
     

    Pricing Details

    Software pricing is based on your chosen options, such as subscription term and AWS region. Infrastructure prices are estimates only. Final prices will be calculated according to actual usage and reflected on your monthly report.
    Software Pricing
    The data below shows pricing per instance for services hosted in .
    Infrastructure Pricing
    Total hourly price will vary by instance type and EC2 region. Click here for full EC2 pricing

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