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Acqueon Engagement Cloud - Omnichannel

By: Latest Version: 405
Windows
Windows

Acqueon Engagement Cloud - Omnichannel

Product Overview

What's Included

Note: Always ensure your operating system is current for your needs.

This product includes both of the software packages described below:

Acqueon Engagement Cloud - Omnichannel

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AEC is an enhanced outbound voice dialer platform, that natively integrates with Amazon Connect by leveraging its Agent skilling and voice infrastructure. It provides real-time lead filtering, segmentation, prioritization and scheduling. This helps significantly improve right party connect (RPC) and agent efficiency which aligns with business goals.

The advanced feature includes all in one proactive engagement solution that enables the voice platform with multi-channel communication toolsets including email, sms & in-app notifications. This allows you to orchestrate engagements based on user preference, business goals and machine learning.

Amazon EC2 running Microsoft Windows Server is a fast and dependable environment for deploying applications using the Microsoft Web Platform. Amazon EC2 enables you to run any compatible Windows-based solution on AWS' high-performance, reliable, cost-effective, cloud computing platform. Common Windows use cases include Enterprise Windows-based application hosting, website and web-service hosting, data processing, media transcoding, distributed testing, ASP.NET application hosting, and any other application requiring Windows software.

Version

405

By

Categories

Operating System

Windows, Windows Server 2012 R2 2012R2

Fulfillment Methods

  • CloudFormation Template

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