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Helpy Pro: Customer Support Helpdesk and Knowledgebase

Helpy Pro: Customer Support Helpdesk and Knowledgebase

By: Latest Version: 2.8.0

This version has been removed and is no longer available to new customers.

Product Overview

Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support help desk platform engineered for companies that are serious about security, privacy and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Customer Support Features:

- Stay organized with support ticketing that includes custom views, queues and SLAs
- Gain operational efficiencies with auto-assignment, real time notifications, and automations
- Provide a customizable customer help center and knowledge base that can be open or password protected
- Collaborate with team groups, tagging @mentions and followers
- Advanced reporting to help you optimize your content and operations
- A full API for building deep integrations into your existing application stack
- Support for 20+ languages

Security, Privacy and Compliance:

- GDPR compliance features to manage customer privacy
- An open source codebase that you can review and contribute to
- Host on any public or private cloud, even on premise in your own datacenter
- Keep control of and maintain ownership of your data at all times
- Avoid compliance chain hell with no third party dependencies
- Rest assured no one is "looking over your shoulder"
- Set and follow internal data retention policies, including backups
- SAML single sign on



Operating System

Linux/Unix, Ubuntu 18.04

Delivery Methods

  • Amazon Machine Image

Pricing Information

Usage Information

Support Information

Customer Reviews