Okta Platform

I usually used Okta Platform  for managing user identities and ensuring secure access to our applications.

Okta Platform  helped me secure access to cloud infrastructure, APIs, containerized workloads, and AI/GenAI services in my architecture, enhancing our security posture significantly.

Okta Platform protected non-human identities in my environment, such as service accounts and machine-to-machine access.

The features or capabilities of Okta Platform that I have found the most valuable include its single sign-on and multi-factor authentication.

The positive impact and benefits I have seen from using Okta Platform involve enhanced security and streamlined user access.

Specific industry and regulatory requirements that Okta Platform helped me address in my cloud environment were critical for compliance.

Since implementing Okta Platform, I have noticed measurable security and operational improvements in my cloud-based workloads.

Okta Platform could be improved or enhanced by adding more integration options for third-party applications.

I have been working with Okta Platform for a considerable time now, which has provided me with great insights into its functionalities.

Okta Platform's stability and reliability are impressive, which is crucial for our operations.

My experience with the technical support of Okta Platform and their customer service was positive, as they were responsive to my inquiries.

I would rate the technical support from one to ten as an eight, appreciating their effectiveness though there is always room for improvement.

I changed the previous solution and decided to switch from Adaxes to something else because we needed more robust features, and with large companies offering solutions such as Okta Platform, it became inevitable.

I participated in the initial setup of Okta Platform, which allowed me to understand its configuration better.

I found everything straightforward during the initial setup; however, I did encounter some challenges with integration.

I have experienced a notable ROI from Okta Platform, which has justified our investment in it.

I last engaged with Okta Platform around this time of the year.

I was a customer of Okta Platform and found the solution to meet our requirements effectively.

The last time I used Okta Platform was relatively recently, and it still remains quite effective for our needs.

I did not participate in the decision-making process for Okta Platform purchasing, as that was handled by our procurement team.

I would rate this review an eight out of ten.

Most of what I appreciate about Okta Platform are the no-code features that I have found excellent, as you have a very low requirement to code. Even if a new teammate comes in and tries to get familiar with it, after some basic training, they will be able to perform some minimal tasks that are repeated processes for us. It is quite easy to learn from my perspective if you have basic IAM  knowledge. If you understand the concept, a new person can come in and get up to speed very quickly. You don't have to do very extensive training as you might have to do for some other tools to handle advanced tasks. With five to six months of experience, we can put a person on policy creations.

For me, learning to use Okta Platform was quite easy because I have been in this space for around seven-plus years. I had previous knowledge of ForgeRock  and SailPoint, so it was easy for me to transition to Okta Platform because I had knowledge of the concepts.

The major problem we face with Okta Platform is pricing because most of our clientele move away from Okta Platform because of the pricing. If someone is looking for on-premises solutions, they usually don't choose Okta Platform.

They predominantly try to go for Ping rather than Okta Platform because Ping provides a very wide variety of concepts and tools and details their tool on a very specific level, particularly their on-premises tools. Anyone who invests has to pay a higher price, and if with the same kind of structure they can get some other enterprise-grade tool that caters to all those things, they will definitely choose Ping rather than Okta Platform.

I have approximately three to four years of experience working with Okta Platform , from the time I started working and even before that.

The only issue I faced was once at the start. I have worked with around 50,000 users. Right now, the recent client has more than that, but on average, around 50,000 in a typical scenario. I have never seen drops in Okta Platform systems.

I have contacted technical support or customer support multiple times, but not through standard channels. We are a technical partner with Okta Platform, so we have a channel open all the time. I have been in contact with them for different types of RFPs, and even right now, I am still in communication with Okta Platform support.

I think the quality and speed of support for Okta Platform are among the best. The way they respond and the quickness in terms of when you raise an issue through technical channels such as creating a support ticket, they respond back within the SLA they have provided, which might depend on the kind of service the client has signed an MOU for. It can either be 24 hours or 48 hours based on severity. They do respond within that time, whichever they have agreed on.

I give them a score of eight because I have seen them respond in detail, and you usually don't have to follow up on that. Sometimes, with those kinds of detailed scenarios, there might be misinterpretation at the level where you misunderstand something in the question, and that follow-up can be tricky.

For me, the initial deployment of Okta Platform was already completed for most of the clients because you get built-in support from Okta Platform, so that is majorly the case. For the current client, the tool itself is not decided, so I have not worked on an Okta Platform deployment.

I am majorly on the development and implementation side. For Okta Platform, I have not seen much maintenance happening. There was only once I faced an issue, and that was at the start of my career, but I have never faced that kind of issue in Okta Platform since.

Pricing-wise, Okta Platform is higher compared to the other tools, and my current client actually moved away from Okta Platform because of that reason alone.

Right now, we don't have a tool selected on our client's side, and we are mostly targeting Ping because that caters to all their requirements, and the costing is lower than Okta Platform.

I think the score I give to Okta Platform overall will completely depend on the use cases each client has because it might vary. From my personal opinion, I would rate it around eight because I think there are many things Okta Platform has that are best in terms of IAM  solutions. However, there are still many things that other platforms are doing that are missing in Okta Platform. From my perspective, Okta Platform is currently trying to move towards IGA  as well, but there are still some areas for improvement.

Okta Platform  has primarily acted as an identity provider across my organizations. The key component is that even though people have HR systems nowadays, they do not have all the sorts of automations which we require on a daily basis for what we need for the users. For example, in my previous organization, there was no lifecycle automation management. In that order, we used Okta Platform  Workflows in automating the CRUD operations, such as creating user accounts, updating whenever a user gets promoted or demoted, and deletion once the user has been leaving from the company. These were the major use cases where we handled identities across the organization and provided access through the SSO  or OIDC access through Okta Platform Workflow portal.

We have approached many clients. They were using some native Oracle-based IAM  systems, which was too hard for them to maintain and manage for the users. When the client approached my organization, the major request for them was that it should be highly reliable and have a promising uptime value.

It also was for a project requirement. Basically, my organization is heavily relying on Microsoft, but we exactly took Okta Platform for a client requirement. We got a US-based client, and it was a very big project for us, and their all native system was running on Okta Platform. In order to have that sort of running, and they did not have a test tenant. That was where we moved forward and thought to bring up the tenant in Okta Platform and try our sandbox environment, spinning up all the resources and checking how exactly it goes. That was the point where we adapted to Okta Platform and understood the scope and how exactly it has been working.

One thing which makes Okta Platform different from everything is the feasibility of the integration it provides. It almost has all sorts of integrations required for SSO . Okta Platform does not give any cloud platform an upper hand or bias. It has all sorts of integration available. Plus, it is user-friendly and the UI is very promising for the people who work on automations, especially in the workflows. It works in a card-based system, essentially low-code, no-code.

Okta Platform allows troubleshooting of any sort of blocker from the platform and implementing the requirement. The documentation on Okta Platform is extensive and less confusing compared to other identity providers.

Okta Platform is highly reliable and does not have any sort of downtime. Okta Platform also offers customer-managed support for each account. Okta Platform has regular client meetups to educate us on new launches or features such as FIDO.

Okta Platform has a wide variety of API requirements. For example, not all native SSO applications have SCIM requirements, but Okta APIs can help automate even where SCIM is not present. Okta Platform also integrates with AI practices for automation.

Okta Platform provides scalability options with minimal latency. Okta Platform is very scalable, allowing user addition without immediate payment during the current cycle. These scalability attributes cater to larger organizations as well as small businesses.

Okta Platform Application Network is very helpful for identifying integration possibilities. All details that a developer needs would be available in one place.

Okta Platform facilitates SSO capabilities without cloud platform bias and has a user-friendly, card-based automation system. Okta offers focused and efficient customer support, which is highly appreciated.

Whenever we have any sort of technical issues or configuration issues, they have a solution. Customer support is very responsive and effective.

The one thing which can be improved in Okta Platform would be the certifications which they provide. It is crucial for people to get recognized in the industry. Also, some of their documents have outdated images or screenshots, leading to confusion. Keeping the knowledge base updated quarterly is advisable.

In my environment, I have not specifically used some concepts like device management and Okta Platform's OAuth in the CISM platform. I would like to have further implementation progress on them.

I have been working with Okta Platform for almost three plus years.

There were not any downtimes whenever I worked with Okta Platform, but there was a scenario where applications were not visible inside the dashboard. It was fixed within 45 minutes to an hour. Users did have access to the applications in the directories, but they were not visible at the endpoint during this time.

Scalability in Okta Platform is notable for its minimal latency. For my organization, which had only been licensed for Okta Platform up to 50 identities, scaling up was not an issue even when our HR team onboarded more people. This feature makes Okta Platform applicable for larger organizations or small startups.

Whenever there is a need to add users, it is possible, and during the next cycle of payment, we only need to pay them up. This is an immense advantage over platforms such as Google Workspace , which require licenses at most instances.

All the people, especially those who work in Okta Platform, are highly educated. The customer support team has resolutions for the issues or does not make us wait too long. They efficiently access their vast knowledge base and return quickly with solutions. For Okta Platform, the customer service is seamless, and I am very satisfied with their assistance compared to other channels such as Microsoft's, which usually takes longer to resolve issues.

Whenever we create a ticket, Okta Platform usually sorts everything via Zoom calls. Positive experiences every time have led to my satisfaction with their customer support services.

Active Directory is always comfortable in working with Entra because it is a Microsoft product. When starting a company new to technology, Okta Platform is beneficial. Microsoft is a go-to for organizations with legacy identities utilizing Microsoft tools. For Jamf-reliant and MacBook major users, Okta Platform is optimal.

We also use Okta Platform under a client requirement. Since all native systems were on Okta, a test tenant was not available, and hence, understanding the benefits of working on Okta was necessary.

I am not able to recall the price structure of Okta Platform. It all would be looking into the financial end, so I am not very familiar with it. I do not know the current rate of purchasing, but it is always based on per seat. Okta has a straightforward purchase system compared to Microsoft's separate licenses for cloud.

If a particular organization is too old or with a legacy system, they would continue favoring Microsoft due to familiarity. Okta Platform serves new startups or ventures seeking technological change well. Engage with CSM providers to have an Okta Platform walkthrough.

When only needing application management, Okta Platform suffices, but if requiring identity, device, and email automation handling, assess needs before adoption.

I would rate Okta Platform as an eight.

I did not work on any health industry projects, but I worked with a food industry known as Flashfood. It is one of the global chains in the US and Canada. They opted for Okta Platform.

The one thing is I am a big fan of where people keep things very minimal in the UI. When I go for other solutions, apart from Google, I keep the Google Workspace  identity aside because Google is also one of my favorites whenever I am working with identities.

For all the non-service accounts, the realms inside Okta Platform allow for stringent policy implementation, such as IP or geographical restrictions, ensuring uncompromised service accounts. My overall rating for this review is eight out of ten.

An example of how I use Okta Platform  in my day-to-day work includes the integration of new applications, reviewing security-related matters, or making decisions on how to secure identity. I also perform automation with the help of AI to improve identity management. We are using Okta Platform  with AI.

The best feature Okta Platform offers is availability; it has high availability, which is very hard to find, and I have been working with Okta Platform for more than six years.

Availability stands out for me because the identity platform is core; if people cannot sign in, they cannot work, so it has to be available at any point in time. In six years, I have never seen it going down.

Okta Platform has positively impacted my organization by doing a lot of cleanup, simplifying operations, improving visibility, governance, and security across the board.

I would say that sourcing every user via different sources into Okta Platform gives a single pane of view of the organization, where you can track login activity and see who is active and who is inactive. Cleanup  of those inactives improves both security and cost.

The only improvement point I would suggest for Okta Platform is that it needs to redesign the feature request system because there are many important features that are not taken into consideration.

I do not want to go into specific details, but you can visit Okta Ideas and see many ideas that have been shared. Many of them are prioritized, but the fact that a user wants it or that a metric exists does not help. Okta Platform needs to redesign or repurpose the entire concept of how it wants to handle feature requests.

I have been using Okta Platform for more than six years.

Okta Platform's customer support is good. I would rate the customer support a 10 because it is consistent.

I rate Okta Platform a 10. The reason for my rating is its reliability, availability, and simplicity. I advise others looking into using Okta Platform to evaluate it; if you are not going to use it, at least evaluate it alongside your current platform to see the difference, as a lot of things can be done through Okta Platform, with availability and reliability being the most important factors.