CloudHesive integration of Amazon Connect and Cerner.

Revolutionize your healthcare communication with our seamless integration of Amazon Connect and Cerner. This powerful integration by CloudHesive combines the robust contact center capabilities of Amazon Connect with Cerner’s comprehensive electronic health records (EHR) system, providing a unified, efficient, and patient-centric experience.

Key Features:

Unified Patient Profiles: Access and manage complete patient profiles from Cerner within Amazon Connect, equipping healthcare providers with comprehensive context for each interaction. Voice and Data Integration: Integrate voice calls managed by Amazon Connect with patient data from Cerner, offering a holistic view of patient interactions. Screen Pop: Automatically display patient information and interaction history on the provider’s screen during a call, enhancing personalized care and service. Automated Case Creation: Automatically create and update cases in Cerner based on patient interactions, ensuring accurate and up-to-date medical records. Call Routing: Implement intelligent call routing based on patient data, such as appointment status, region, and medical history, ensuring calls are directed to the most appropriate provider. Call Recordings and Notes: Access call recordings and provider notes within Cerner for comprehensive record-keeping and quality assurance. Real-time Analytics and Reporting: Utilize real-time analytics and reporting tools to track key metrics such as call volume, patient satisfaction, and provider performance. Custom Workflows: Customize workflows to meet specific healthcare needs, enhancing operational efficiency and responsiveness. Benefits:

Enhanced Patient Insights: Leverage unified patient data to gain deeper insights and improve the quality of care. Improved Efficiency: Streamline workflows and reduce manual data entry through automation and seamless integration. Personalized Care: Provide healthcare providers with comprehensive patient information, enabling more personalized and effective interactions. Scalability: Easily scale your contact center operations to meet growing healthcare demands and organizational needs.