FusionAuth - Modern Customer-Deployable CIAM Solution

What do you like best about the product?

I use FusionAuth for authentication in my react app, and it has been incredibly beneficial. I don't need to create my own authentication system from scratch, which saves me a lot of time and effort. It handles security issues effectively, so I don't have to worry about the complexities and potential vulnerabilities of rolling my own authentication system. I also love that I can add multiple providers simultaneously without dealing with each one separately, which greatly streamlines integration and management. FusionAuth offers good pricing, which is an attractive aspect for me. Its easy integration process ensures that I can incorporate it into my projects without unnecessary hassle. One of the standout features is that FusionAuth can be self-hosted, which is a significant advantage compared to other alternative solutions, allowing for more control over the deployment. Additionally, the initial setup was straightforward due to the very clear documentation, and the community support has been quite helpful, providing valuable assistance when needed.

What do you dislike about the product?

I don't like the lack of clear pricing with FusionAuth. It's not easy to tell at a glance, and I wish this could be made clear.

What problems is the product solving and how is that benefiting you?

I use FusionAuth to avoid building an auth system, handle security, integrate multiple providers easily, and self-host. It's cost-effective and integrates swiftly into my React app with supportive community and documentation.

What do you like best about the product?

I really appreciate FusionAuth's ease and modern UI, which make managing user roles and organizations straightforward and prevent these tasks from becoming a side project. The administration UI is particularly usable, providing an efficient way to manage these elements. I value the built-in multi-tenant support, single sign-on (SSO), and permission features that eliminate the need for hand-coding authentication logic, significantly simplifying the management process. Moreover, FusionAuth has saved me the effort of developing additional services to manage roles and authorization, which is a huge time saver.

What do you dislike about the product?

Some parts of FusionAuth feel a bit too configurable, which can be overwhelming. Although the flexibility is generally positive, it results in having to click through multiple menus for a single tweak that ideally should be centralized. This adds unnecessary complexity and detracts from an otherwise efficient user experience.

What problems is the product solving and how is that benefiting you?

I use FusionAuth to avoid the hassle of manually managing roles, simplifying user and organization management with a user-friendly UI. Its built-in multi-tenant, SSO, and permission features spare me from coding custom auth solutions.

What do you like best about the product?

I appreciate their flexible self service options for role and permission management. It cuts down my need for engineering involvement for setting and gatekeeping access for multiple application logins to a single account. The self hosted option gives me control. It also feels modern and easy to manage and it also gives me the peace of mind knowing that all the data remains in our control.

What do you dislike about the product?

The documentation provided is detailed but there are instances where it assumes a certain technical knowledge that some of my team members do not possess which can lead to longer onboarding times. And I can understand the need for fast iterative cycles but some updates have introduced minor config changes that have actually broken some things.

What problems is the product solving and how is that benefiting you?

FusionAuth is the first centralised system I have used. I can now manage my multiple tools without the fuss of juggling passwords and access policies. It has been particularly liberating for our devs, since they can now implement a secure log in system for multiple projects in a matter of seconds. Overall I have far fewer I can't log in support tickets and more importantly I have more time in my day.

What do you like best about the product?

We have complex needs in that we’re a multi-sided, multi-tenant enterprise SaaS platform and need to support customer specific identity providers for SSO. We also require end-to-end authentication across different applications, microservices, and APIs. FusionAuth’s flexible multi-tenant architecture and first-class developer experience enabled us to unify all of this in short order, and made it simpler than others (at the time) to do so.

What do you dislike about the product?

Their commercial practices are horrible. For many years we were a "no maintenance" customer, never needing to leverage their support or complain in any way. At the request of their CEO we let them do a press release about our selection of them. We served as a sales reference too, even speaking with prospects, at least one of which became a customer spending more than double what we did.

Last year, out of the blue, FusionAuth dropped a more than 2x price increase coupled with an annual commitment under the guise of dropping high availability hosting from the plan we were on. We didn't need any of the features in the new tier, either.

Their account executive hounded us relentlessly via email and voice mail, all the while ignoring our request for specifics as to how a downgrade would be handled if we did not proceed. Ironically, their VP of sales would email about "our continued partnership." Meanwhile, their backoffice kept renewing our existing plan, sending mixed messages.

After years of being their advocate, we were left feeling like just another number to squeeze for revenue.

What problems is the product solving and how is that benefiting you?

FusionAuth’s IAM platform was built with developers in mind and is API-first, meaning developers are able to easily integrate its authorization and authentication services such as OAuth, OpenID Connect and SAML directly into the products they're building. At the time we selected them, they were leagues ahead of other competitors like Auth0 in this regard.

What do you like best about the product?

FusionAuth manages user authentication for my internal and client side applications and what I enjoy the most is how easy it is to set up single sign-on and multi-factor authentication. As once configured, I never have to manage them again. I enjoy the simplicity of the Dashboards and the low frequency of user facing changes.

What do you dislike about the product?

Troubleshooting documentation, and documentation on tweaking some components, is to me overly complex. I also didn’t anticipate the configuration time due to the state of the legacy systems. Further, I feel reluctant documentation around advanced settings and some high level prompts on what is to come would go a long way.

What problems is the product solving and how is that benefiting you?

I can now focus my uncovered time on user facing applications, knowing that the security of user access to back-end applications is stream lined and also since FusionAuth improves compliance around security and manages support requests around blocked accounts.