Sold by: ZS
Agentic Concierge: Make every interaction with your brand consistent,personalized, and frictionless in your customers’ channels of choice. Agentic Concierge provides personalized engagement for guests, franchisees, travel managers, and distribution partners – owning the routine and focusing humans on high value interactions.
Overview
The hospitality industry faces rising expectations for always-on, personalized, and instant support across multiple channels. Guests, franchise partners, and corporate travel managers interact with hotels through fragmented systems — CRS, PMS, loyalty portals, OTAs, and intranet tools — often creating long wait times, inconsistent service quality, and heavy reliance on manual staff intervention. There is a need for a unified, intelligent concierge layer that can understand diverse queries, personalize responses, automate actions across backend systems, and hand off to humans when required. Agentic Concierge provides personalized engagement for guests, franchisees, travel managers, and distribution partners – owning the routine and focusing humans on high value interactions.
Highlights
- Multi-agent orchestration across email, chat, WhatsApp, voice, and ticketing- Seamlessly manage interactions across phone, email, text, WhatsApp, and more - drawing on and building customer context with each touchpoint
- AI-driven routing, automation, and seamless live-agent handoff. Specialized concierge + action agents for fast routing and automated execution - Act on guest inquiries and complaints, booking requests, status matches, and loyalty transactions, and assist franchisees with policy questions, make brand system updates, and onboard front desk associates.
- Real-time insights and cross-system automation (CRS, PMS, Loyalty, CMS). Investigate rate parity and rate plan configuration for OTAs, distributors, and travel manager.
Details
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