Sold by: Accenture Federal Services (AFS)
Agentic voice automation platform delivering real‑time, human‑like conversational interactions. FedVoice uses advanced natural language understanding, contextual reasoning, and seamless CRM/telephony integration to autonomously resolve high‑volume inquiries, execute backend actions, and update case systems.
Overview
Modular, FedRAMP‑compliant conversational voice platform combining natural language capability, contextual reasoning, and interchangeable STT, TTS, and LLM components to deliver human‑like, autonomous call handling tightly integrated with CRM and telephony systems, including Amazon Connect integration. Architecture supports multi‑cloud compute, BYOM, standardized orchestration (agent management, guardrails), full transcripts and detailed logging, and can be deployable within a customer’s existing AWS FedRAMP Moderate or AWS FedRAMP High environment. Deployed via modular solution configurations with agency‑specific tuning and structured Proof‑of‑Value and Pilot pathways, with guided scale‑up across mission environments.
Highlights
- Next‑Generation Agentic Voice Platform – Human‑like conversational automation powered by natural language capability, contextual reasoning, and dynamic response generation, enabling autonomous issue resolution integrated directly with CRM, workflow, case, and telephony systems, including Amazon Connect-based routing and channel handling, for fully end‑to‑end interaction execution
- Modular Federal‑Grade AI Architecture – FedRAMP‑compliant, tech‑agnostic framework with interchangeable STT, TTS, LLM, logging, QA/reporting, guardrails, and orchestration modules supporting secure performance, standardized operation, and flexible configuration across diverse mission environments and agency technology stacks
- Enterprise‑Wide Integration & Orchestration Layer – Tech‑agnostic connectors and APIs integrate telephony, CRM, workflow, and knowledge systems, leveraging existing CCaaS platforms and unified data sources to streamline backend actions while enabling comprehensive transcript capture and standardized interaction logging
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Deployed on AWS
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