Helio Contact Center Automation (CCA)
Virtusa’s advanced AWS Gen AI based Contact Center Automation (CCA) solution is designed to harness various datasets while processing customer inquiries. Whether text or dialogue, it precisely determines the underlying intent and sentiment, delivering tailored, professional responses for each customer query.
Overview
Powered by AWS Gen AI technology, Helio CCA provides the following benefits for contact center solutions:
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Enhanced interactions and support to enable intelligent, personalized responses in multiple languages, improving customer experience and global reach.
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Operational efficiency and cost reduction to boost productivity, mitigates human error, and operate on a 24/7 basis, leading to significant cost savings.
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Integration, learning and security by learning from data to improve service and maintain high data security and privacy standards.
| Sold by | Virtusa Corporation |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Please feel free to contact us for any further details / clarifications
Phone: +1 508 389 7300 Email: marketing@virtusa.com Contact Us URL: https://www.virtusa.com/our-offices/