Conversational Self Service for Contact Center Intelligence Workshop
By:
XAPP AI
A half-day workshop to learn how to create and optimize an Intelligent Virtual Assistant (IVA) using Conversational Self-Service for Contact Center Intelligence (CSS 4 CCI), learn best practices including evaluating proof of value and get customized roadmap recommendations based on your business objectives, context and technology stack.
Overview
Many organizations prefer to accelerate their time to value with CSS 4 CCI by learning from professionals with deep expertise in conversational AI and in the product.
Agenda: Half Day Interactive Session
1) Program Introduction
- a) Customized introduction based on questionnaire
- b) Technical overview of CSS 4 CCI, Amazon LEX & Amazon Kendra
- c) Create IVA with example data
2) Optimize Pre-Deployment
- a) Test top known FAQs
- b) Optimize IVA based on test results
3) Simulate Live Deployment
- a) Deploy IVA to a webpage
- b) Simulate inquiries from live users
- c) Use Human-in-the-Loop portal to optimize the IVA
4) Measure Proof of Value
- a) Project cost savings & ROI based on the solution
5) Post-Session Analysis
- a) Roadmap recommendations & best practices customized for the use case
Pricing Information
| Dimension | Cost |
|---|---|
| Conversational Self Service for Contact Center Intelligence Workshop | Contact seller for rate |
Support
Self-service, Email, Phone support@xapp.ai