Sold by: CGI Inc.
CGI delivers end-to-end Amazon Connect implementation services, helping organizations modernize customer experience with scalable cloud contact center solutions, AI-driven automation, seamless integrations, analytics, and expert support from strategy to deployment and optimization.
Overview
CGI is a leading provider of cloud contact center and customer experience transformation solutions, bringing more than 40 years of expertise in the contact center industry. Built on Amazon Connect, CGI delivers flexible, scalable, and AI-enabled contact center solutions designed to meet the evolving needs of organizations across public sector, industries, and company sizes.
CGI helps organizations deploy new cloud contact centers (CCaaS) or modernize existing environments through a modular approach that accelerates implementation and reduces time to value. Our end-to-end bilingual (French and English) team supports customers at every stage of their transformation journey — from strategic assessment and roadmap definition to implementation, system integration, change management, process improvement, AI and BI enablement, customization, optimization, and Day 2 support services.
Beyond our deep Amazon Connect expertise, CGI also brings the strength of a broad AWS practice with specialized professionals across cloud infrastructure, security, data and analytics, AI/ML, DevOps, application modernization, and enterprise integration services. This allows CGI to help customers leverage the full AWS ecosystem and address business and technology needs that extend beyond the contact center.
Highlights
- End-to-end bilingual (French and English) team based in Canada.
- Supports customers at every stage of their transformation journey — from strategic assessment and roadmap definition to implementation, system integration, change management, process improvement, AI and BI enablement, customization, optimization, and Day 2 support services.
- Deep expertise in both public and private sector
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Are you ready to take the next step toward Amazon Connect? We are excited to speak with you to determine how our services can be used to address your unique needs. Learn more by connecting with Patrick Arsenault, senior cloud solution architect and Amazon Connect practice lead at patrick.arsenault@cgi.com .