Sold by: Ilia Digital
Agentforce by ília enables organizations to deploy generative AI agents across Salesforce Clouds, operating securely on AWS infrastructure. These agents utilize structured and unstructured enterprise data (CRM, documents, ERP signals, etc.) to provide revenue teams with contextual, data-driven intelligence. The service includes AI readiness assessment, secure model design, integration with Sales and Data Clouds, and governance frameworks. AI agents automate tasks like lead qualification, proposal drafting, forecasting support, and next-best-action recommendations, enhancing decision-making and forecast accuracy. Leveraging AWS services (S3, Lambda, API Gateway, Redshift, KMS, Bedrock), and MuleSoft for legacy system connectivity, Agentforce creates a hybrid operating model, combining human expertise and intelligent automation for speed, precision, resilience, and sustainable revenue growth.
Overview
"Through the Agentforce enablement program by ília, organizations activate generative AI agents embedded across Salesforce Clouds, securely operating on AWS infrastructure. These agents learn from structured and unstructured enterprise data — including CRM records, interaction history, documents, knowledge bases, ERP signals, and operational metrics — to support revenue teams with contextual, data-driven intelligence.
The service includes AI readiness assessment, prioritized use case definition, secure model architecture design, prompt and orchestration strategy, integration with Sales Cloud and Data Cloud, governance frameworks (auditability, model monitoring, access control), and performance optimization aligned with enterprise compliance requirements.
AI agents automate repetitive operational tasks such as lead qualification, opportunity summarization, pipeline risk detection, proposal drafting, forecasting support, next-best-action recommendations, and contextual sales content generation. They also surface predictive insights that enhance decision-making speed and forecast accuracy.
Leveraging AWS services for scalability, orchestration, encryption, and secure data processing, ília customizes, fine-tunes, and operationalizes AI models according to each business context. The result is a hybrid operating model where human expertise and intelligent automation converge to deliver speed, precision, resilience, and sustainable revenue growth.
AWS Integration
Amazon S3 (document storage and knowledge repositories) AWS Lambda (AI orchestration and serverless processing) Amazon API Gateway (secure API exposure and integration layer) AWS PrivateLink (private connectivity between Salesforce and AWS environments, where applicable) Amazon EventBridge / SNS (event-driven automation and notifications) Amazon Redshift (advanced analytics and AI performance insights) AWS KMS (encryption key management and data protection) Amazon Bedrock (foundation model access and generative AI enablement, where applicable)
Plus MuleSoft connectivity to ERP, billing, catalog, identity, and legacy enterprise systems.
Reference Architecture
AI orchestration: Salesforce + Lambda + EventBridge + Bedrock
Secure document intelligence: Salesforce + S3 + KMS
Predictive analytics and monitoring: Salesforce → Redshift
Enterprise integrations: MuleSoft + API Gateway
Secure private connectivity: AWS PrivateLink (when required)"
Highlights
- AI agents act as intelligent copilots across Salesforce Clouds, learning from enterprise data to automate tasks, generate insights, and guide real-time decisions. Built to augment — not replace — human expertise, they enable a hybrid model where automation drives speed and scale while people focus on strategy and growth.
- AWS Intelligence: Elastic compute and governance for enterprise-grade AI.
- Agentforce, Connected Everywhere: Plugs into your CRM, ERP, billing, marketing, and support stacks to automate sales and service end-to-end, no silos, no delays and 24x7
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