SAP Managed Services on AWS

Managed Services for SAP systems running on AWS, designed to ensure operational stability, controlled support, and continuous service governance for mission-critical SAP environments.

Nexton provides SAP Managed Services (AMS) for organizations operating SAP landscapes on AWS. The service covers day-to-day application support, incident and request management, operational monitoring, and coordinated remediation activities under defined Service Level Agreements (SLAs). Our AMS model is structured to support productive SAP environments while maintaining clear boundaries between application management, infrastructure operations, and customer responsibilities.

The service focuses on maintaining system availability, minimizing business disruption, and enabling predictable SAP operations. Activities include service onboarding, operational governance, incident triage and resolution coordination, standard change execution, monitoring alignment, and regular service reporting. Preventive and corrective actions are delivered based on the contracted service tier and agreed operating hours.

Nexton’s SAP Managed Services on AWS are delivered following industry best practices such as ITIL-based service management and SAP Activate operational principles. The service integrates with AWS native services for monitoring, availability, and backup operations, while AWS infrastructure services and cloud platform SLAs remain under the responsibility of Amazon Web Services.

This offering is intended for customers with existing SAP systems deployed on AWS and does not include new implementations, system migrations, or major architectural changes. AWS infrastructure costs, SAP licenses, and third-party software subscriptions are billed separately by their respective providers.