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Contact Center Analytics for Amazon Connect - powered by QuickSight is a turn-key solution to harness data from your Amazon Connect instance within your AWS account. Amazon Connect Analytics creates automated data pipelines to feed a data lake, so you can kickstart analytics within your organization. Build immediate value for contact center managers by providing advanced real-time and historical data visualizations via out-of-the-box dashboards. Amazon Connect Analytics by West Loop Strategy is the key to unlocking better insights.


  • A Data Pipeline that helps you reliably process and move data between different AWS compute and storage services
  • A Data Lake that works as a central location to hold a large amount of data in its native, raw format
  • A QuickSight Dashboard that centralizes all of your analytics, operational information, and more into one place
  • Advice on expanding analytics with QuickSight to give your most important customers the insights they need, where they need it, directly in your applications
Sold by West Loop Strategy
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


West Loop Strategy is a technology consulting firm focused on data analytics, serverless architecture, cloud engineering. West Loop Strategy partners with industry leaders to build achievable technology roadmaps with clear impactful milestones along the way, translating business needs into effective software. WLS is an AWS Select Consulting Partner. WLS is also recognized as an AWS Service Delivery Partner for QuickSight, RDS, Lambda, and API Gateway.

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