Overview
The TACO Platform integrates your AWS and on-prem environments into a single platform, giving you visibility of monitoring, compliance, vulnerabilities and service level agreements at a glance so you can focus on future-proofing your business.
Your options include:
- Monthly retainers: including direct remote access of a consultant with 24x7 availability.
- A dedicated business line.
- Response: 2 hours to remote response, incident management, trend analysis and reporting.
- Updates: A phased approach for selected updates per your policies across development, test and production environments, providing a standardised operating environment.
- Support: Break-fix support is provided telephonically, via email or other remote response channels. General troubleshooting.
- Monitoring and Observability for all infrastructure with optional add-ons for applications and databases.
- Backups of all identified components as an optional add-on.
Automation capability features include:
- Creating node management groups.
- Linking automation capabilities to a set of nodes.
- Running automation capabilities on request or scheduling it.
- Reporting on automation run outcomes.
Key benefits of the TACO managed services offering are:
- Single pane-of-glass for compliance, security, service levels and monitoring metrics.
- Improved service level agreements.
- Access to a team of specialists with certified technical skills on all underlying technologies.
- Improved compliance and security profiles.
- Visibility of known vulnerabilities and remediation of them.
- Up-to-date infrastructure.
- Proactive monitoring.
- Cost savings.
Sold by | Smarter Tech LLC |
Categories | |
Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Our support team is available on:
- Service Desk: https://smartergroup.atlassian.net/servicedesk/customer/portal/3.
- Email: taco@obsidian.co.za
- Phone: +27 11 795 0200 during business hours, GMT+2: 08:00 - 17:00.
-
- Dedicated Line: For 24/7 Support provided to you on signup.