Sold by: Onedata Software Solutions
OneData helps organizations reduce call-handling costs and modernize customer service with Amazon Connect implementation, AI-powered automation, and ongoing managed services.
Overview
OneData Software Solutions is a dedicated Amazon Connect partner delivering end-to-end Amazon Connect Customer engagement solutions. Our team helps organizations modernize their customer service operations using AWS's cloud-native contact center platform - from initial implementation through ongoing managed services and optimization.
Our Amazon Connect Customer engagement practice combines deep expertise in omnichannel routing, generative AI agents, and contact center optimization to deliver measurable outcomes for organizations across healthcare, financial services, retail, and government.
We also offer a free Contact Center Assessment - a focused engagement that produces a tailored Amazon Connect solution roadmap including current-state analysis, recommended architecture, integration requirements, and a phased implementation plan.
Core Capabilities
Omnichannel Contact Center Deployment
- Configure voice, chat, email, and SMS support using Amazon Connect
- Enable seamless transitions between channels with unified customer context
- Support multilingual interactions and Amazon Connect Outbound Campaigns for proactive outreach
Generative AI Agents and Virtual Assistants
- Deploy intelligent agents using Amazon Q in Connect for real-time agent assistance
- Automate self-service flows with Amazon Lex bots and IVR systems
- Generate post-contact summaries and recommended next-best actions
Intelligent Routing and Personalization
- Route contacts based on customer history, sentiment, and agent skill sets
- Integrate with CRMs (Salesforce, Zendesk) for contextual omnichannel routing
- Build dynamic, no-code workflows using Contact Flow Designer
Real-Time Analytics and Optimization
- Monitor agent performance and customer sentiment with Contact Lens
- Visualize KPIs and trends using Amazon QuickSight dashboards
- Enable continuous improvement through AI-powered coaching and feedback loops
Security, Compliance, and Governance
- IAM-based access control, TLS encryption, and audit logging
- Alignment with HIPAA, PCI DSS, and GDPR for regulated industries
- AWS-native security tools for monitoring and protecting sensitive interactions
Industry Use Case: Healthcare
A mid-size health system leverages our Amazon Connect Customer solution to handle high-volume appointment scheduling and patient inquiries. The deployment includes HIPAA-compliant call recording, Amazon Lex bots for automated appointment management, and Contact Lens for sentiment monitoring ,reducing agent workload and improving patient access to care.
Managed Services
After go-live, OneData offers ongoing managed services including performance monitoring, contact flow optimization, AI model tuning, and agent coaching insights ensuring continuous improvement in customer experience operations.
Contact OneData Software Solutions to schedule a free Contact Center Assessment and receive a tailored Amazon Connect Customer solution roadmap for your environment.
Highlights
- OneData Software Solutions provides end-to-end Amazon Connect implementation through a structured engagement model - from discovery and scoping through design, build, testing, go-live, and ongoing managed services. Our dedicated Amazon Connect practice delivers omnichannel contact centers with generative AI agents, intelligent routing, and real-time analytics, helping organizations modernize customer service operations on AWS's cloud-native platform.
- Our solutions leverage Amazon Q in Connect, Amazon Lex, Contact Lens, and Contact Flow Designer to automate self-service interactions, reduce agent workload, and deliver personalized customer experiences across voice, chat, email, and SMS. We integrate with CRM platforms like Salesforce and Zendesk to provide agents with full customer context, enabling faster resolution and improved satisfaction scores.
- OneData delivers Amazon Connect solutions for regulated industries including healthcare (HIPAA), financial services (PCI DSS), and organizations requiring GDPR compliance. Our managed services include ongoing performance monitoring, AI-powered agent coaching, contact flow optimization, and QuickSight dashboard analytics - ensuring continuous improvement in contact center operations after go-live.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Contact OneData Software Solutions
Our team is available to assist with implementation questions, troubleshooting, managed service inquiries, and general account support.
Phone: +1 803 906 0003, +91 9585035886, +91 7845606222
Email: contact@onedatasoftware.com , marketplace@onedatasoftware.com
Website: https://www.onedatasoftware.com/
Engagement Support
During active engagements, your dedicated project team provides direct communication channels and regular status updates. For managed services customers, ongoing support includes performance monitoring, issue resolution, and optimization recommendations.
Getting Started
To begin, contact us to schedule a free Contact Center Assessment. Our team will work with you to evaluate your current environment and produce a tailored Amazon Connect solution roadmap, typically delivered within the first two to three weeks of engagement.
For refund inquiries or billing questions related to AWS Marketplace transactions, please contact us via email at marketplace@onedatasoftware.com .