Sold by: BigCheeseÂ
Infrastructure & Application Support by BigCheese is a recurring managed service that provides reactive and proactive support for your AWS and hybrid environments. A team of certified specialists monitors your infrastructure and applications, manages servers, databases, backups and security, and resolves incidents under defined SLAs, with optional 24x7 coverage and monthly reports
Overview
Infrastructure & Application Support by BigCheese is a managed service designed for companies that rely on complex, always-on technology to run their business. Our certified cloud engineers and architects provide both Reactive Support (incident response, troubleshooting and on-demand maintenance) and Premier Support (preventive, consultative support with a dedicated focal point) to keep your infrastructure stable, secure and optimized. We cover servers, operating systems, base software, databases, middleware and business-critical applications, with clear SLAs by priority and optional 24x7 coverage.
The service includes continuous monitoring, alerting and escalation processes; incident prevention and resolution based on monitoring signals; patching and upgrades on demand; backup and restore management; vulnerability and malware scans; and basic layer-3 security checks. Premier Support adds architecture improvement, capacity planning, performance tuning, autoscaling design, DevOps/CI-CD consulting and cost optimization, so your platform not only stays online but evolves with the needs of the business.
This professional services offering is delivered on AWS and typically relates to services such as Amazon EC2, Amazon ECS/EKS, AWS Lambda, Amazon RDS and Aurora, Amazon S3, Amazon CloudFront, AWS Backup, AWS Systems Manager, AWS CloudFormation, Amazon CloudWatch, AWS Config and AWS Identity and Access Management (IAM), among others, depending on each customer’s environment.
Highlights
- Reactive Support: incident response, troubleshooting and on-demand maintenance for servers, operating systems, base software, databases and applications, backed by monitoring, alerts, escalation processes and SLAs by priority (Urgent, High, Normal/Low)
- Premier Support: adds a dedicated focal point and advanced consulting for architecture improvement, performance tuning, autoscaling, DevOps/CI-CD, capacity planning and cloud cost optimization, ideal for environments in constant evolution.
- Optional 24x7 coverage, monthly support plans with defined hours and pricing, backup and recovery management, basic security and vulnerability checks, and historical monitoring reports to measure service effectiveness and reduce operational risk.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
For any inquiries related to the service, you can reach us through the following channels:
📩 Email: soporte@bigcheese.com.uy 📞 Phone: +1 (800) 978-4236
Each client is assigned two dedicated points of contact to manage requests and escalate incidents efficiently.
We offer support during business hours (Monday to Friday, 9:00 AM to 6:00 PM), with 24/7 availability for critical incidents related to the migrated infrastructure.
Our technical team is composed of AWS-certified architects with extensive experience in mission-critical migrations across complex and high-demand environments.