Sold by: Guided Reach SolutionsÂ
Guided Launch is a fixed-fee, accelerated implementation of Amazon Connect designed to get your organization live in days, not weeks or months. This engagement provides a secure, production-ready environment with essential routing, reporting, and training included to give your team the foundation to deliver modern customer experiences and scale into advanced AI features later.
Overview
Guided Launch for Amazon Connect
Amazon Connect is an easy-to-use, omnichannel cloud contact center service that enables organizations to deliver modern, low-cost customer experiences enhanced with AI and machine learning (ML).
Many industries—such as public sector, education, healthcare, financial services, retail, and customer support operations—want to take advantage of Amazon Connect’s flexibility, open platform, powerful contact flows, and AI capabilities. However, building and launching Amazon Connect can take significant time and expertise, especially for teams that are new to AWS or lack in-house specialists.
Guided Launch for Amazon Connect by Guided Reach Solutions provides a fixed-fee, one-stop Quick Start solution that accelerates deployment and ensures you’re up and running in weeks, not months. Our Amazon Connect experts configure your environment directly in your AWS account, giving you a production-ready contact center out of the box.
What does Guided Launch include?
- Amazon Connect Environment Setup
- Create new Amazon Connect instance
- Configure telephony, storage, and service limits
- Secure access with IAM roles, MFA, and user groups
- Apply hours of operation settings
- Routing & IVR Configuration
- Build 2–3 standard contact flows (Entry, Main IVR, and secondary contact flow (i.e.: After-Hours, callbacks, surveys) - supporting 1 language
- Configure 1 queue and routing profile
- Set up reusable prompts and call routing logic — DTMF only
- Enable real-time and historical reporting dashboards
- Users & Training
- Create up to 20 agent profiles + 1 admin profile
- Deliver 2 live agent training sessions (1 hour each) and 1 admin training (1.5–2 hours)
- Provide recorded sessions, training slides, quick reference guides, and admin runbooks
- Documentation, Testing & Go-Live Support
- Lightweight admin and agent documentation
- User acceptance testing (UAT) plan and execution support
- 4–8 hours of go-live day assistance
Benefits of Guided Launch
- Fast Deployment – Go live with Amazon Connect in weeks, not months
- Best Practices Built-In – Leverage proven contact routing, IVR design, and reporting methods
- Enablement – Train your agents and admins to operate with confidence
- Scalable Foundation – Expand into advanced AWS AI/ML services such as Amazon Lex, Amazon QnABot, Amazon Bedrock, AWS Lambda, and Amazon Kendra
- Cost-Effective – Fixed-fee engagement with clear scope and deliverables
Highlights
- Production-Ready Amazon Connect Environment Rapid deployment of a secure Amazon Connect instance with telephony, storage, IAM roles, MFA, and service limits configured. Includes setup of 2–3 standard contact flows (Entry, Main IVR, and a secondary flow such as After-Hours, callbacks, or surveys), plus 1 queue, 1 routing profile, and hours of operation—everything needed to handle inbound contacts from day one.
- Enablement & Training for Agents and Admins Creation of up to 20 agent profiles and an admin profile, supported with live remote training sessions (2 agent sessions, 1 admin session). Each remote training session will be recorded and provided to the customer, delivered with an engagement handover document, and reinforced with AWS quick reference guides to ensure your team is ready for daily operations.
- Delivery of lightweight admin and agent documentation, a user acceptance testing (UAT) plan with execution support, and 4–8 hours of go-live day assistance to ensure a smooth transition and successful adoption.
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