Sold by: Trustsoft
Our 24/7 enterprise-grade technical support service, backed by AWS expertise, provides comprehensive infrastructure monitoring with standardized SLAs for incident response, problem management, and service requests, all accessible through our dedicated support portal.
Overview
Trustsoft delivers enterprise-grade 24/7 technical support that combines AWS expertise with comprehensive infrastructure management. Our Partner-Led Support service provides complete case management, specialized AWS diagnostic tooling, and direct access to Technical Account Manager (TAM) resources, ensuring your cloud environment operates at peak efficiency. Through our dedicated support portal, customers receive standardized SLAs for incident response, problem management, and service requests, complemented by proactive infrastructure monitoring and optimization.
Our service is structured in flexible tiers to meet diverse operational needs, from basic consultation to fully managed operations. Each tier includes Well-Architected Reviews, Infrastructure Event Management (IEM) services, and continuous environment optimization.
For organizations requiring comprehensive coverage, our fully managed tier delivers ITIL-compliant service with guaranteed resolution SLAs, backed by ISO 27k certification and business continuity standards. Customers benefit from a single point of contact for all AWS support needs, local language coverage, and specialized industry expertise.
Highlights
- Enterprise-Grade AWS Support: 24/7 technical support backed by AWS expertise, specialized diagnostic tools, and TAM resources, delivering comprehensive infrastructure management with standardized SLAs and proactive monitoring
- Flexible Operations Models: Choose from consultation-based support to fully managed operations, all including Well-Architected Reviews, Infrastructure Event Management (IEM), and continuous environment optimization with dedicated service management
- Complete Cloud Governance: ITIL-compliant service delivery with ISO 27k certification, offering unified support portal access, guaranteed resolution times, and expert guidance across all AWS services through a single point of contact
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
For more information, please contact michal.panovec@trustsoft.eu