Sold by: Synergy Enterprise Solutions
Synergy helps Amazon Connect customers design, build and launch voice AI agents that resolve more calls automatically and lower contact centre costs. Our consultants combine Amazon Lex, Amazon Bedrock and Amazon Q in Connect to deliver natural, secure self-service experiences that integrate with your existing systems.
Overview
Synergy's Voice AI Consultancy helps organisations using Amazon Connect move beyond rigid IVR menus to conversational voice AI that understands callers, completes tasks and hands off to agents with full context. We work with your team to find the call types best suited to automation, design natural conversation flows, and build voice AI agents that connect securely to your CRM, knowledge bases and back-office systems. The result is faster resolution for customers, shorter queues, and agents freed up for the conversations that need a human. Each engagement follows a proven approach. We start with a discovery and readiness assessment of your current Amazon Connect environment and call data. Then we design the conversation and solution architecture, build and test in your AWS account, and launch in production with monitoring and continuous optimisation. Engagements can be scoped as a fixed price or a full production rollout. Responsible AI practices are applied throughout, including guardrails, data privacy controls and escalation paths, and Synergy's team provides knowledge transfer so your people can own and extend the solution. This offering relates to Amazon Connect and the AWS services that power voice AI within it, including Amazon Lex (conversational bots), Amazon Bedrock (generative AI and foundation models), Amazon Q in Connect (agent assistance), Amazon Polly (text-to-speech), Amazon Transcribe and Contact Lens for Amazon Connect (speech analytics), and AWS Lambda (system integration). It is suited to both new and existing Amazon Connect customers looking to improve containment, customer satisfaction and cost to serve.
Highlights
- Conversational voice AI for Amazon Connect: replace menu-driven IVRs with natural, generative AI-powered voice agents that understand intent, resolve common requests end to end, and hand off to live agents with full context.
- End-to-end delivery by Amazon Connect specialists: Synergy covers discovery, conversation design, build, integration, testing and launch in your AWS account, with knowledge transfer so your team can confidently run and extend the solutio
- Measurable contact centre outcomes: increase self-service containment, reduce average handle time and wait times, and lower cost to serve, with ongoing optimisation using Contact Lens analytics and built-in responsible AI guardrails.
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