Real-Time Contact Centre Wallboards

Discover by Grey Space is a next-generation SaaS solution that transforms contact centre visibility with stunning, real-time wallboards. Designed for Avaya and Amazon Connect environments, Discover empowers teams to make faster, more intuitive decisions with a feature set built for modern operations.

• Insight: KPIs refresh as quickly as every 2 seconds, enabling decisive action in dynamic contact centres.

• Simplicity: Launch wallboards securely via web browser - no software, no credentials, no coding required.

• Flexibility: Deploy in a private cloud environment or self-host.

• Accessibility: Compatible with Smart TVs, PCs, tablets, and mobile devices, so teams can access information anywhere.

• Customisation: Build playlists of up to five wallboards per device, apply your own branding, or work with us to design layouts built from the ground up to your exact specifications.

• Control: Role-based permissions and workspace features ensure secure, tailored access for administrators, teams, and clients.

• Technical depth: Real-time diagnostics, logging, and remote session control give IT teams the tools they need to manage performance.

• Engagement: Dynamic colours and animations highlight critical KPIs, while messaging features enable updates to be pushed instantly to specific teams, locations, or every wallboard simultaneously.

Discover is a true turnkey SaaS solution - rapid to deploy, easy to scale, and continuously updated in collaboration with our users. Whether in the office, at home, or on the move, your teams gain the clarity and confidence to deliver exceptional customer experiences every time.