Sold by: TrustDecision
Proactive chargeback early warning and disposition to intercept potential transaction risks
Overview
Chargebacks bring substantial operational harm to cross-border merchants. Frequent chargebacks result in direct revenue loss, push up chargeback ratios, and damage card scheme credit standing. This may lead to payment gateway throttling, penalty restrictions or even account suspension. In addition, chargebacks raise heavy workloads on dispute responses, manual reviews and after-sales communication, hindering regular business operation and global growth. This solution provides proactive chargeback pre-warning and intelligent disposition, integrated with real-time dispute notification networks of global major card schemes. It triggers risk alerts within the 24-72 hour golden response window after a cardholder raises a transaction inquiry with the issuing bank. Merchants gain sufficient time to negotiate, issue proactive refunds and resolve disputes amicably, intervening before disputes escalate into formal chargebacks and avoiding chargeback records at the source. Backed by cross-network data collaboration covering thousands of global issuing banks, the platform detects and resolves potential disputes across Visa, Mastercard and other major international card brands, covering over 70 countries and regions worldwide. It fits cross-border e-commerce, independent storefronts, subscription billing, digital goods and other global business scenarios.
Highlights
- Capture the 24-72 hour golden response window to resolve disputes before they turn into formal chargebacks
- Connect with global major card schemes and thousands of issuing banks, covering transaction disputes across Visa and Mastercard
- Effectively reduce chargeback rates and avoid revenue loss, card scheme rating downgrades and payment channel restrictions
Details
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Pricing
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Dimension | Description | Cost/month |
|---|---|---|
Chargeback Alert | $20 per alert | $2,000.00 |
Chargeback RDR | $15 per alert | $1,500.00 |
Chargeback CDRN | $15 per alert | $1,500.00 |
Vendor refund policy
Returns are currently not supported, but cancellation is available at any time; please contact us via email at clientservices@trustdecision.com
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Contact our knowledgeable team via email to discuss your project needs at clientservices@trustdecision.com . We will reply within 24 hours.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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