Amazon Connect with AMPGS® Reimagine CX for Government

Transform government contact centers from legacy platforms to Amazon Connect’s cloud-native infrastructure. TEKsystems Global Services (TGS) delivers FedRAMP-compliant implementations with Amazon Bedrock integration for AI-powered citizen assistance, enabling agencies to handle emergency volume spikes while reducing operational costs through proven modernization methodologies.

Key Benefits

• Cost Optimization: Agencies typically achieve 30-40% savings through cloud economics and automated self-service deflection
• Enhanced Citizen Experience: Reduce wait times with AI-powered routing and knowledge assistance
• Regulatory Compliance: FedRAMP, FISMA and StateRAMP controls with comprehensive audit trails and encryption
• Emergency Scalability: Handle significant volume increases instantly during disasters or seasonal peaks
• Accelerated Modernization: Deploy new capabilities in weeks instead of months with pre-built modules

Government-Specific Use Cases

• Emergency Response Centers: Automated status updates with instant scaling for disaster scenarios
• Tax and Revenue Services: Secure payment processing with voice biometric authentication for filing seasons
• Benefits Administration: AI-guided eligibility screening and application assistance with multilingual support
• Immigration Services: Real-time translation capabilities for diverse populations and document processing
• Departmental Service Centers: Unified citizen profiles with intelligent routing within single departments

How It Works

1. Compliance Assessment: Analyze FedRAMP requirements and map security controls to agency standards
2. Architecture Design: Create AWS GovCloud (US) blueprint with disaster recovery and high availability
3. Platform Deployment: Implement Amazon Connect with Amazon Connect Contact Lens analytics and Amazon Bedrock Generative AI
4. Legacy Migration: Transition from legacy platforms with zero-downtime migration strategies
5. Knowledge Transfer: enable your team with security protocols, best practices and ongoing support

Why TEKsystems Global services

As an AWS Premier Tier Services Partner with Government Competency, we bring proven public sector expertise in modernizing mission-critical contact centers. TEKsystems AMPGS™ solution leverages pre-built, compliance-ready modules that accelerate deployment while ensuring adherence to government regulations. With many successful government contact center transformations completed, our implementations achieve documented results including improved call handling capabilities and operational efficiencies through automation. We excel at migrating agencies from legacy platforms to AWS while maintaining continuous operations through our proven methodologies developed across federal, state and local government engagements.

Request a consultation through AWS Marketplace to accelerate your contact center transformation.