Sold by: Call Center Power
This is a fixed-price implementation designed migrate and modernize call centers for banks, credit unions, lenders, insurance providers, and fintech organizations. It incorporates AWS best practices together with FSI-specific design considerations and includes migration, integrations, compliance-aware architecture, testing, and go-live.
Overview
This service helps financial institutions migrate from and modernize legacy contact center platforms to Amazon Connect with a structured, low-risk implementation approach designed specifically for the Financial Services Industry.
Whether you're replacing Genesys, NICE CXone, Five9, Talkdesk, Zoom Contact Center, Cisco, Avaya, or another platform, our certified Amazon Connect experts deliver a secure cloud contact center built for customer service, lending, collections, servicing, insurance claims, and member support.
Our implementation incorporates AWS best practices together with FSI-specific design considerations including: TCPA-aware outbound dialing; PCI DSS payment workflows; GLBA-aware handling of customer financial information; SOX-friendly governance and audit controls; Amazon Connect security best practices; and AWS Well-Architected implementation
Our implementation follows a proven, phased delivery methodology designed to minimize risk and accelerate time to value. The engagement begins with a comprehensive discovery and solution design phase, where we assess your current contact center environment, define business and technical requirements, design the target Amazon Connect architecture, develop the migration strategy, and validate integration and compliance requirements. We then build and configure the Amazon Connect environment, including intelligent contact routing, IVR and self-service experiences, outbound campaigns, CRM and core banking or insurance system integrations, reporting dashboards, and security controls tailored for Financial Services organizations.
Following implementation, we execute comprehensive testing, user acceptance testing (UAT), production cutover, and go-live support to ensure a smooth transition with minimal disruption to operations. Every deployment includes post-launch hypercare, performance optimization, administrator training, knowledge transfer, and operational documentation before transitioning to optional managed services for ongoing support, continuous improvement, and platform optimization. Throughout the engagement, the solution is designed using AWS best practices and incorporates implementation considerations for regulatory frameworks such as PCI DSS, TCPA, GLBA, and SOX, helping financial institutions modernize their customer experience while supporting their compliance objectives.
Highlights
- Management team has 35+ years contact center experience
- Call Center Power helps banks, credit unions, insurance carriers, mortgage providers, and fintech organizations modernize legacy contact centers with Amazon Connect. Our services combine cloud migration, operational transformation, AI enablement, CRM integration, workforce optimization, and managed services to deliver secure, compliant, and scalable customer experiences designed for highly regulated industries.
- Deliver comprehensive contact center operational assessments across staffing, training, quality, workforce management, technology, analytics, and performance improvement.
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