Sold by: Geniusee
Senior L3 engineering support for AWS platforms covering deep diagnostics, root cause analysis, code-level remediation, and architectural evolution. Business hours coverage Monday to Friday, 10:00 to 18:00 CET with a 1 business day SLA. ISO 9001 and ISO 27001 compliant processes.
Overview
Geniusee L3 Engineering Support is a Professional Services offering for customers running production workloads on Amazon Web Services. Senior specialists take ownership when incidents or defects require code-level analysis, non-trivial infrastructure or platform decisions, or coordination across application and infrastructure layers. The Geniusee Support Center of Excellence (CoE) absorbs high-uncertainty production and platform engineering so your product and delivery teams stay focused on roadmap work.
The service supports workloads built on the following AWS services: Amazon EC2, Amazon EKS, Amazon ECS, AWS Fargate, AWS Lambda, Amazon API Gateway, Amazon RDS, Amazon Aurora, Amazon DynamoDB, Amazon ElastiCache, Amazon S3, Amazon CloudFront, Amazon Route 53, Amazon VPC, AWS IAM, AWS Secrets Manager, AWS KMS, AWS CloudFormation, AWS CodePipeline, AWS CodeBuild, Amazon CloudWatch, Amazon EventBridge, Amazon SQS, Amazon SNS, Amazon Kinesis, AWS Step Functions, and Amazon Bedrock. The team also supports infrastructure operated through Terraform on AWS and Kubernetes on EKS.
Coverage runs Monday through Friday, 10:00 to 18:00 Central European Time, with a 1 business day response SLA. Alternative or extended coverage windows can be customized. The service includes escalation intake and technical triage, full ownership through resolution or a documented workaround, root cause analysis with preventive recommendations, code and pipeline investigation with controlled changes under your change policy, cross-layer debugging of failures that span application and AWS infrastructure, deep performance engineering on CPU, memory, latency, and database query optimization, systemic hardening and security improvements aligned with the AWS Well-Architected Framework, plus knowledge transfer through updated runbooks and architecture notes.
Delivered under ISO 9001 and ISO 27001 compliant processes using PagerDuty, Jira Service Management, Amazon CloudWatch, and Datadog. All support personnel operate from locations outside Ukraine. Billing is flexible (monthly, quarterly, semi-annual, or annual) with savings up to 10% on longer commitments, and customers can choose between fixed-price packages and a Time and Materials model.
Highlights
- Senior L3 engineers for code-level diagnostics, root cause analysis, architectural remediation, and deep-layer performance engineering across both application code and AWS infrastructure.
- Business hours coverage Monday to Friday, 10:00 to 18:00 CET with a 1 business day SLA. Extended windows available on request. Tooling includes PagerDuty, Jira Service Management, CloudWatch, and Datadog.
- Delivered by a dedicated Support Center of Excellence under ISO 9001 and ISO 27001. Operations located outside Ukraine for uninterrupted service continuity.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Please contact info@geniusee.com for support