Sold by: GlobeOSS Pte Ltd
Design and deliver agent based AI Platform for Change Management monitoring solution on AWS that ingests change/work order activity details. MAE operational data to monitor pre-activity KPIs
Overview
Design and deliver an agent-based AI platform for Change Management monitoring solution on AWS that ingests Change/Work Order activity details, MAE operational data to:
Monitor pre-activity KPIs (past 7 days) and post-activity KPIs (next 24 hours).
Detect abnormal KPI behavior using AI/ML anomaly detection.
Provide AI-generated reports and rollback recommendations supported by evidence.
Provide activity risk analysis (Low/Medium/High) using historical activity patterns, MOP content, complexity and other factors,
Recommend additional KPIs to monitor on top of a predefined KPI list,
Highlights
- Intelligent Change Impact Monitoring Automatically monitors pre-activity (past 7 days) and post-activity (next 24 hours) KPIs by ingesting Change/Work Order and MAE operational data in real time. AI/ML-powered anomaly detection identifies abnormal behavior instantly, enabling faster root-cause analysis and reducing manual monitoring effort.
- AI-Driven Risk & Decision Support Provides predictive risk scoring (Low/Medium/High) based on historical activity patterns, MOP content, and operational complexity. Generates evidence-backed reports with clear rollback and mitigation recommendations to accelerate decision-making and improve change success rates.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
GlobeOSS provides structured Support and Maintenance Services through a three-tier support model (Level 1, Level 2, and Level 3) backed by our 24x7 GlobeOSS Network Operations Center (GNOC). Support includes monitoring, incident logging, troubleshooting, escalation management, and resolution in accordance with defined SLAs. Customers can engage support via phone (+6010-356 6883) or email (support@globeoss.com ), with all incidents tracked through our ITIL-aligned ticketing system.
Service availability is 24/7/365 with a 99.99% uptime commitment (subject to service level). Incident response time is 15 minutes across all severity levels. Resolution targets are: Severity 1 (Critical) – 24 hours; Severity 2 (Major) – 48 hours; Severity 3 (Minor) – 72 hours; Severity 4 (Low) – 5 days. Escalation procedures ensure timely engagement of Level 2 engineers, Level 3 product principals, and management contacts where required.
Support includes incident acknowledgment, defect analysis, workaround implementation (if applicable), permanent fix deployment, periodic preventive maintenance (every six months), and quarterly service review sessions. Software upgrades, custom programming, training, and third-party product support are excluded unless separately quoted. Service credits are available for SLA breaches, capped at 5% of the monthly support contract value.