Kyndryl Sovereign Managed Service

Kyndryl Sovereign Managed Services for the AWS European Sovereign Cloud allow customers to run mission‑critical workloads with full European sovereignty.

The service is built for customers with uncompromising requirements for data residency, operational autonomy, and regulatory compliance. It is designed for public sector institutions, operators of critical infrastructure, and organizations in highly regulated industries.

Kyndryl brings deep experience in Europe. The company has a long‑standing presence in regulated EU markets and operates through more than 40 legal entities across the European Union. Ownership, governance, and decision‑making are firmly anchored in the EU.

Service delivery is European by design. All operations are performed exclusively from within the EU, by EU‑based entities and EU personnel. No part of the service is operated outside the AWS European Sovereign Cloud boundary.

Data sovereignty is enforced at every layer. The service follows a strict Zero Data Access model. Kyndryl has no access to customer data. Encryption is fully controlled by the customer, and key management always remains under customer authority.

Access is tightly controlled. Least‑privilege principles apply throughout the environment. Duties are strictly segregated. Emergency access is granted only on explicit customer request, limited in time, and fully logged. Auditability is ensured at all times.

Legal resilience is built into the operating model. Requests from authorities are handled exclusively by Kyndryl’s EU legal organization and assessed under EU law. Unlawful or disproportionate access demands are actively resisted.

Cross‑border data transfer risks are minimized by design. Where transfers cannot be avoided, GDPR‑aligned legal, technical, and organizational safeguards are applied.

Transparency is a core principle. Architectures are open and fully documented. Data flows, dependencies, and operational boundaries are clearly defined, giving customers continuous clarity and control.

The service avoids provider lock‑in. It is based on open‑source components, open licenses, and native AWS European Sovereign Cloud tooling. EU‑based software providers are used wherever appropriate.

All tooling and infrastructure remain inside the AWS European Sovereign Cloud sovereignty perimeter. No external management planes are introduced.

Security operations are delivered from EU‑based Security Operations Centers. Assurance services and forensic investigations are performed exclusively by EU personnel.

The service aligns with key European regulations, including GDPR, NIS2, and DORA. As of 2025, Kyndryl is designated as one of 19 Critical Third‑Party Service Providers under DORA.

Kyndryl operates at European scale. More than 20,000 employees are based in the EU, supported by over 430 AWS experts and more than 1,100 AWS certifications.