Sold by: ServiceNow
Deployed on AWS
Prevent downtime with AWS IoT SiteWise anomaly detection and ServiceNow automation. Detect issues before they stop production.
Overview
The AWS IoT SiteWise integration with ServiceNow Operational Technology turns IoT anomaly data into automated action. When AWS IoT SiteWise detects equipment anomalies - abnormal vibration, temperature spikes, or performance degradation - ServiceNow automatically creates events, triggers alerts, and generates OT incidents assigned to the right technicians. AWS Lambda transfers anomaly data seamlessly, giving you centralized visibility and faster response times across your industrial operations.
What you get:
- Automated incident creation: AWS IoT SiteWise detects anomalies; ServiceNow automatically creates OT incidents with context, priority, and assignment - no manual triage required
- Real-time alerting: Relevant teams get notified immediately when anomalies are detected, reducing mean time to awareness and response
- Centralized operational visibility: Monitor equipment health, anomaly trends, and incident resolution from one platform instead of switching between consoles
- Proactive maintenance: Shift from reactive repairs to predictive maintenance by catching issues before they cause downtime or safety incidents
- Scalable IoT infrastructure: Built on AWS Lambda and IoT SiteWise's scalable architecture, the integration handles high-volume data streams and can be customized for your operational needs
The integration connects AWS's scalable IoT infrastructure with ServiceNow's intelligent workflow automation to help you optimize asset performance, improve service quality, and prevent disruptions before they impact production.
How it works: AWS IoT SiteWise monitors industrial equipment and detects anomalies using machine learning models. When an anomaly is detected, AWS Lambda transfers the data to ServiceNow, where the system processes it and automatically generates events, alerts, and OT incidents. Technicians get assigned work orders with full context, track resolution in ServiceNow, and close the loop back to asset performance monitoring - all without leaving their workflow.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend. Pricing is customized to your needs. This application is subject to additional third-party terms and conditions. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- - AWS IoT SiteWise integration with ServiceNow Operational Technology automates incident creation, alerting, and resolution workflows when equipment anomalies are detected - Real-time anomaly detection and automated OT incident management help you shift from reactive repairs to predictive maintenance, reducing downtime and costs - AWS Lambda transfers IoT anomaly data reliably from AWS IoT SiteWise to ServiceNow Event Management and Operational Technology modules
- - Centralized monitoring and visibility across industrial operations improve decision-making and enable faster response to equipment issues - Products available via Private Offers: Operational Technology, Event Management, IT Operations Management (ITOM), and other eligible offerings
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