CohortIQ – AI Community Manager

Key Features

1. AI-powered, multi-agent Community Operations platform built natively on AWS.

2. Autonomous agents analyze conversations for intent, sentiment, topics, and engagement gaps across Slack, Discord, Reddit, and LinkedIn.

3. Real-time sentiment, trend, and issue detection powered by Amazon Bedrock, Comprehend, and OpenSearch.

4. AI-assisted response generation delivers brand-aligned drafts and speeds up support workflows.

5. Engagement intelligence surfaces unanswered threads, SLA risks, and high-priority discussions.

6. Long-term memory via Amazon Neptune and Redis enables contextual, personalized engagement. .

Use Cases

1. Unify multi-channel community conversations from Slack, Discord, Reddit, and LinkedIn into a single analytics and engagement platform.

2. Automate sentiment detection, emotional drift tracking, and brand risk alerts with Amazon Bedrock–powered agents.

3. Identify unanswered questions and SLA breaches across community forums, generating response drafts and proactive alerts.

4. Enable support and success teams to respond faster through automated triage, topic classification, and intent detection.

5. Monitor community health metrics including sentiment trends, engagement spikes, contribution patterns, and churn signals.

6. Discover trending topics and feature requests to support product, marketing, and content strategy.

Target Users

1. Community Managers & Moderators – automate manual triage and maintain healthy, engaged communities.

2. Customer Support & Success Teams – accelerate reply cycles and maintain SLA adherence.

3. Marketing & Brand Teams – monitor sentiment, discover trends, and optimize content timing.

4. Product & Growth Teams – extract feedback, identify common feature requests, and understand user sentiment patterns.

5. Compliance & Risk Officers – ensure controlled, policy-aligned communication.

6. Executives & Business Leaders – measure community ROI and make data-driven decisions.

7. Data Analysts – analyze conversation patterns, sentiment flow, and community insights.

Benefits

1. Reduces manual moderation and triage workload by up to 60%.

2. Improves response speed and SLA performance by leveraging automated engagement agents.

3. Detects sentiment shifts and emerging issues in real time to prevent brand reputation risks.

4. Unifies insights from fragmented community platforms, eliminating data silos.

5. Provides leadership with transparent ROI dashboards powered by AWS-native analytics.

6. Strengthens brand consistency and compliance with tone alignment and guardrails.

Value Proposition

1. CohortIQ transforms fragmented, high-volume community interactions into actionable, real-time intelligence using AWS-native AI agents. Autonomous sentiment monitoring, response generation, trend detection, and engagement orchestration enable teams to engage smarter, respond faster, and measure better.

2. Designed for modern enterprises, CohortIQ links community activity to business outcomes — reducing operational effort, accelerating support and marketing workflows, and strengthening customer relationships at scale.

3. With AWS-native security, extensibility, and multi-agent automation, CohortIQ turns digital communities into measurable, scalable, and proactive engines of growth.