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    Real-time translation for enhanced Contact Center Operations

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    Sold by: TP 
    Introducing Real time Translation support for Amazon Connect.

    Overview

    Real Time Translation for your Contact Center: Enabling Multingual, Omnichannel support while managing operational costs. We provide support to enable your contact center to handle Calls, Web Chats, SMS, and Emails inside Amazon Connect with a wide variety of languages utilizing the same agents you always have.

    Routing multilingual queries to the agents with the best equipped skills, keeping First Contact Resolution (FCR) and customer satisfaction at an optimum level while keeping operational costs in check.

    Working with multiple providers, we leverage and provide you the best solution ensuring low latency, high quality and consistency, hosted on AWS and utilizing services such as:

    • Amazon Transcribe,
    • Comprehend,
    • Translate,
    • DynamoDB and
    • Lambda for seamless integration with Amazon Connect.

    Highlights

    • Consultation: 6 weeks program. We begin with an Environment Assessment and Due Diligence to confirm service readiness, required channels, PII/PCI compliance, and languages. The Infrastructure Design and Mapping phase introduces new flows and designs, followed immediately by secure Deployment of the Amazon Connect instance. Finally, the solution undergoes continuous Evaluation and Fine Tuning through iterative testing to precisely meet your business needs
    • Realtime Translation on Amazon Connect: We offer seamless, omnichannel integration with Amazon Connect (E-mail, SMS, Voice, Chat), guided by a dedicated Solution Architect to deliver an optimized solution. Our service maintains compliance with major PCI and PII certifications, supporting 45+ languages for Voice and 5500+ language pairs across other channels.

    Details

    Sold by
    TP 
    Categories
    Contact Center 
    Implementation 
    Assessments 
    Delivery method
    Deployed on AWS

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