Sold by: Persistent Systems
Persistent helps scientific instrumentation and laboratory organizations transform support operations using Generative AI. Leveraging AWS-native AI services, we build secure intelligent assistants that provide instant access to technical knowledge, accelerate troubleshooting, improve support consistency, and reduce diagnostic effort across complex laboratory environments.
Overview
Modernize Laboratory Support Operations with Generative AI
Persistent Systems helps scientific instrumentation manufacturers and laboratory organizations transform technical support operations through secure Generative AI and intelligent knowledge assistants built on AWS.
For organizations supporting complex laboratory instruments, troubleshooting often requires technicians to navigate thousands of pages of manuals, operational procedures, calibration guides, and historical support documents. This can result in delayed issue resolution, inconsistent troubleshooting approaches, increased support costs, and prolonged equipment downtime.
Persistent addresses these challenges by implementing secure AI-powered support assistants that provide conversational access to enterprise knowledge, accelerate root-cause investigation, and deliver contextual troubleshooting guidance directly within laboratory support workflows.
Service Capabilities
• AI-powered knowledge retrieval and technical document search
• Intelligent troubleshooting and root-cause assistance
• Conversational access to laboratory procedures and manuals
• Instrument diagnostics and anomaly interpretation support
• Enterprise knowledge management modernization
• Secure Retrieval-Augmented Generation (RAG) implementation
• Integration with laboratory systems and support platforms
• Agentic AI workflow orchestration
• AWS-native AI and data platform implementation
Key Business Benefits
• Accelerate troubleshooting and issue resolution
• Improve technician productivity and operational efficiency
• Reduce dependency on subject matter experts
• Deliver consistent support experiences across teams
• Increase laboratory instrument uptime
• Simplify access to technical documentation and procedures
• Improve support quality and operational reliability
Typical Use Cases
• Laboratory Instrument Support
• Scientific Equipment Troubleshooting
• Knowledge Management Modernization
• Technical Documentation Intelligence
• AI-Powered Service Desk Assistants
• Instrument Diagnostics Support
• Global Technical Support Transformation
• Intelligent Operations and Service Automation
AWS Services
• Amazon Bedrock
• Amazon OpenSearch Service
• AWS Lambda
• Amazon S3
• Amazon CloudWatch
• AWS Step Functions
• Amazon API Gateway
• Amazon Cognito
Why Persistent Systems
Persistent Systems combines deep expertise in Healthcare, Life Sciences, scientific instrumentation, Generative AI, and AWS cloud technologies to help organizations build secure, scalable, and enterprise-ready intelligent support platforms. Our approach enables organizations to unlock knowledge at scale, improve service quality, and accelerate innovation across laboratory and scientific operations.
Highlights
- AI-powered laboratory support assistant providing instant access to technical documentation, troubleshooting guidance, and operational knowledge.
- Accelerate issue diagnosis and root-cause analysis through secure Generative AI and intelligent knowledge retrieval.
- Reduce support effort, improve technician productivity, and deliver consistent troubleshooting experiences across global operations.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Persistent Systems provides comprehensive implementation, onboarding, integration, and ongoing support services for Intelligent Lab Support solutions built on AWS.
Our team assists customers with Generative AI adoption, knowledge management modernization, enterprise system integrations, Retrieval-Augmented Generation (RAG) implementation, AI assistant configuration, and operational optimization. Support services include technical guidance, solution troubleshooting, platform enhancements, best-practice recommendations, and ongoing operational assistance.
Support Coverage:
• Solution onboarding and implementation support
• AI assistant configuration and optimization
• Knowledge repository integration and management
• Enterprise system integration support
• Technical troubleshooting and issue resolution
• Platform enhancement recommendations
• Operational best practices and governance guidance
Support Website: https://www.persistent.com
Contact: Please reach out through Persistent Systems support channels for assistance with implementation, technical inquiries, and service requests. ``