Sold by: IP IntegrationÂ
Pauseable is the only solution on Amazon Marketplace that automatically pauses and resumes call and screen recordings on Amazon Connect to meet PCI, HIPAA, and other compliance standards.
It removes sensitive data (credit card, PHI, GDPR) without agent involvement. Reducing risk, boosting customer trust, and enhancing contact center experience.
Overview
Data security matters more than ever to your customers and to your brands reputation. When your customers use their credit cards to make a payment over the phone, they trust you with their personal authentication data. It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene.
If calls are being recorded and payments are taken over the phone this can present a compliance issue. The best strategy for protecting your customers and ensuring compliance is to never record or store this confidential information, even if encrypted or redaction is attempted after the event.
Pauseable achieves compliant recording by automatically pausing recording during the payment process when confidential information is being exchanged. This ensures sensitive card data is never recorded, helping to enable PCI DSS compliance for contact centers and other businesses that process card payments.
Pauseable is recognized by Security Assessors and QSAs, and is used by dozens of financial services, Healthcare, Retail, BPO and Government customers across tens of thousands of agent positions worldwide.
Highlights
- Rapid, easy deployment in hours. Pauseable handles all integration in-app, meaning whether you use the latest web-based CRM systems or legacy Green-Screen Emulators, internal development teams aren't required.
- Seamless and automatic for both agents and customers. Your people stay focused on providing an exceptional service and do not have to worry about additional steps or buttons.
- Customer data stays out of the recording estate, in real time, thus reducing risk, simplifying compliance and lowering your costs.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Pauseable Metered User | Named agent per month fee from | $8.95 | |
Pauseable Concurrent User | Concurrent agent per month fee from | $11.70 |
Vendor refund policy
Refunds are not available
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our Network Operations Center (NOC) can be contacted on the following channels: 24 hour Telephone Support +44 (0) 1189 184 793 Email: ipisupport@ipintegration.com Existing clients may also use our service management portal with their login
Our NOC is the primary point of contact for our clients. It manages both incident and service request management functions within an ITIL framework using our enterprise IT service management (ITSM) system.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
23+ Real-time token risk detector, continuous vulnerability scanning & rich contract metadata for 30+ EVM chains - delivered through a single, developer-friendly API.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.