Sold by: DataSleek
AI-first Amazon Connect implementation services to launch next-generation CX with agentic self-service, agent assist, automation, analytics, and omnichannel migration.
Overview
SleekLaunch AI for Amazon Connect helps enterprises modernize contact centers with an AI-first implementation model. Datasleek designs, builds, migrates, and optimizes Amazon Connect environments with agentic self-service, conversational IVR, AI-assisted agent workspaces, knowledge-grounded responses, post-contact summaries, Contact Lens analytics, automated QA, proactive notifications, CRM/CTI integrations, and secure API workflows.
The offering is designed for organizations moving from legacy contact center platforms to next-generation CX on AWS. Datasleek covers discovery, journey mapping, AI use-case prioritization, target architecture, Connect instance setup, routing/queues, voice/chat/SMS/WhatsApp, Amazon Lex/Connect AI agents, Amazon Q in Connect, Contact Lens, Lambda integrations, S3/Redshift/QuickSight reporting, UAT, cutover, hypercare, and ongoing AI optimization.
Use cases include natural-language IVR, intent-based routing, self-service status lookup, callbacks, agent screen-pop, guided workflows, automated summaries, QA scorecards, proactive reminders, secure payment handoff, and KPI dashboards. Outcomes are measured through containment, AHT, transfer rate, QA coverage, wait time, CSAT, and run-rate optimization.
Highlights
- AI-first Amazon Connect launch playbook with agentic self-service and agent assist
- Implementation across voice, chat, SMS, WhatsApp, routing, analytics, QA, and integrations
- Measured optimization across containment, AHT, transfers, QA coverage, and cost-to-serve
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Datasleek provides implementation support through discovery, solution architecture, build, UAT, go-live, and hypercare. Support is provided by email and project governance calls during implementation. Post-go-live managed support, AI tuning, prompt/knowledge optimization, analytics review, and enhancement backlog management can be added through a private offer.