Sold by: Premier NX Services
Premier NX enables businesses leverage agent-assist capabilities in Amazon Connect Customer - helping live agents respond faster. Agent Assistant reduces time to onboard and cross-train, and improves your team's consistency.
Overview
AI in the contact center creates value by empowering your workforce with the right information when they need it. Premier NX helps organizations enable agent assist and contact intelligence capabilities in Amazon Connect Customer to provide real-time guidance
What’s included
- Agent assist readiness and use-case discovery
- Amazon Connect Customer workflow review
- Knowledge base infrastructure & response guidance workflow planning
- Testing, validation, rollout support, and stabilization
- Adoption support for agents and supervisors
How we deliver
Premier NX follows a structured enablement process: discovery, use-case prioritization, configuration planning, workflow alignment, testing, rollout, stabilization, and continuous improvement. The goal is to move agent assist from an AI feature into a practical CX workflow that supports faster, more consistent service.
Built for teams that
- Already use or are deploying Amazon Connect Customer
- Want to provide their workforce with contextual guidance during interactions
- Need responsible AI enablement tied to operational outcomes
- Wants internal, human-facing AI
Highlights
- Agent assist built into CX workflows — support agents with practical guidance.
- Omnichannel real-time agent assistance.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Email us at AWS.Inquiries@premiernx.com
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