Sold by: Sia Partners
We help our clients industrialize the process of measuring customer satisfaction and assist in identifying and implementing effective corrective actions. By deploying a comprehensive data collection, enrichment, and interpretation strategy, we ensure that feedback is not only gathered efficiently but also transformed into actionable insights that drive continuous improvement. We harness advanced methodologies across owned, third-party, and innovative new data sources, to pinpoint the sentiments and purchasing behaviors of customers allowing companies to precisely define their strategy and continuously test its effectiveness.
Sold by: Sia Partners
Overview
We offer pragmatic and data-driven solutions that enhance customer interactions and business performance. Through a systematic collection and analysis of customer data, we enable companies to combine traditional reactive approaches with cutting-edge technologies leveraging real-time insights and predictive analytics to drive customer satisfaction and retention.
Key use cases:
- Real-time customer feedback analysis
- Innovative use of traditional consumer studies
- Predictive customer satisfaction tools
- Automated data collection and analysis
- Competitive benchmarking: We help businesses to compare customer satisfaction metrics against competitors
- Customer loyalty enhancement: We design strategies that leverage customer satisfaction data to boost loyalty and retention through targeted actions
Our success stories:
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Industrializing customer satisfaction Sia Partners contributed to the optimization of customer satisfaction management, and customer voice, by implementing a system of collecting and processing unanticipated customer returns. We supported the company in processing end-to-end customer cases, redesigning their platform and creating a business model for their telephone advisors. This project allowed them to contact around 500 unsatisfied clients per day.
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Prioritizing customer review analysis for improved response time Customer reviews provide invaluable insights but sorting through them for urgent cases is time-consuming. To address this, an automated system was developed to detect and score reviews requiring prompt attention. By utilizing Natural Language Inference (NLI) for urgency scoring and ranking customers based on lifetime value (LTV), an overall priority score is generated. This solution integrates directly into Salesforce, significantly reducing review handling time by fourfold, ensuring that critical feedback receives immediate attention.
We are working on various AWS infrastructures (Bedrock, Q, SageMaker...) and our products rely on AWS services when creating and deploying a platform or a software for a customer.
Highlights
- Enhanced Customer Interaction with Real-Time Insights: We leverage data-driven approaches, real-time feedback analysis, and predictive analytics to empower businesses to exceed customer expectations, improving satisfaction and retention through proactive insights.
- Competitive Benchmarking & Targeted Loyalty Strategies: By comparing customer satisfaction metrics against competitors and designing strategies from satisfaction data, we help businesses boost customer loyalty and retention with precision-driven, targeted actions.
- Efficient, Automated Customer Review Management: Our automated systems for review analysis, urgency scoring, and prioritization, integrated with platforms like Salesforce, streamline review response times and ensure that critical customer feedback receives immediate attention.
Details
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We're available at contact@sia-partners.com